Alabama Housing Finance Authority Mortgage Complaint

Alabama Housing Finance Authority Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Alabama

When the mortgage company that is part of the Alabama Housing Finance authority reassessed my loan in -/-/- of this year they added - dollars to my mortgage loan. they claim this is because they sent to much money to my insurance company. My insurance company refunded me for the loan. Below is my entire correspondence with the company through email -, - - - - - Forwarded message - - - - - From : " - '' & lt - & gt ; Date : Thu, -/-/2017 at - - Subject : - : RE : Fwd : To : " - '' & lt ; - ; Cc : " - '' & lt ; - ; We can no longer afford the payments as of -/-/- I would like my account taken off automatic debit and I will be contacting a loss mitigation representative to discuss a


am sending you this written verification of my request. Sincerely, - Sent from my iPhone On -/-/2017, at -, - & lt ; - ; wrote : I responded to the Feedback complaint sent to us on today. I called - directly and was advised of what occurred. I did not speak with - Thanks logo - Customer Service Supervisor ServiSolutions Direct Dial : - Central Time : - - : - - Did you know that we offer FREE automatic drafts of your monthly payments? Visit - and click on the Customer CareNet button to find out more. *Depending on the status of your account, you may not be eligible to participate in this service. From : - [ mailto : - ] Sent : Tuesday, - - To : - & lt ; - & gt ; Subject : Re : Fwd : BTW how did you not know until today that I received a refund when I told - 3 weeks ago that I did. Is your communication that bad. On Tue, -/-/2017 at -, - & lt ; - & gt ; wrote : Fine, I will talk with an attorney. Your organization is incompetent and does not know what the heck they are doing and I have the phone records to show the date and time I made the call. On Tue, -/-/2017 at - - & lt ; - & gt ; wrote : We did not advise. at all ad we did not even know that you received a refund until today. The escrow shortages will stand and is accurate. logo - Customer Service Supervisor ServiSolutions Direct Dial : - Central Time : - - : - www.ServSol.com Did you know that we offer FREE automatic drafts of your monthly payments? Visit - and click on the Customer CareNet button to find out more. *Depending on the status of your account, you - not be eligible to participate in this service. From : - [ mailto : - ] Sent : Tuesday, -/-/2017 - To : - & lt ; - & gt ; Subject : Re : Fwd : Yes, it has been cashed and we used it to pay down debt after we were told by both your organization and state farm that it was ok to cash the check. I know you are going to say we have no record of that which I have heard three times and find very convenient. for your organization. I also have phone records too dating around the time of the cashing of the check that shows I was on the phone to your organization for roughly 30 minutes ( even though most of that was probably on hold ). - On