Review and analysis of over 20 Conventional Fixed Mortgage complaints against Universal American Mortgage Company, LLC
Universal American Mortgage Company, LLC consumers have reported over 20 official complaints related to Conventional fixed mortgage. Out of the 20 consumer complaints against Universal American Mortgage Company, LLC, 35% were disputed by the consumer (i.e. the consumer was not happy with how Universal American Mortgage Company, LLC responded to their complaint) and 95% were processed in a timely manner. 5% of consumer complaints against Universal American Mortgage Company, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Universal American Mortgage Company, LLC Mortgage loan servicing, payments, escrow account December 6, 2016 - I decided to buy a - home that was almost done being built. From the beginning, I was rushed to complete the loan docs and close by -/-/2016. I was encouraged to use their lender UAMC because they offered closing costs and covered other expenses. The first lending disclosure showed the monthly payment to be approx. $2100.00. After submitting additional documents as requested, I received another lending disclosure through - that showed the amount to be approx. $2600.00. I talked to the mortgage consultant I was working with - - and asked why the new disclosure showed a differe... |
Universal American Mortgage Company, LLC Mortgage settlement process and costs November 11, 2016 - I applied for a mortgage thru -, affiliate of - to purchase a - home, I submitted a $10000.00 deposit to -. The loan was not approved due to the sale of my current home not going thru and I have since been denied the return of my $10000.00 deposit from -. See communication from -, -, - # - Phone # -... |
Universal American Mortgage Company, LLC Mortgage application, originator, mortgage broker July 4, 2016 - We recently used Universal American Mortgage Company ( UAMC ) that is owned by the builder -. It was overall a poor experience, however we had - issues that were concerning and unethical. The first issue was misrepresentation by the loan officer - -. When she pulled our credit for the loan she told us that my credit score had gone down and we would have a higher interest rate and MIP. This was incorrect - no credit score had gone down, - of the credit reporting bureaus was not reporting and they would have to use a lower score. This resulted in a significantly higher monthly pay... |
Universal American Mortgage Company, LLC Mortgage credit decision / underwriting June 22, 2016 - We placed a contract on a new construction spec home owned by -. At the time, our current home was under contract ( cash deal ) and we had to close in 3 weeks. The realtor at - did not make the sales contract contingent on the sale of our home, but instead made it contingent on our ability to obtain financing within 30 days. He also suggested that we put down a hefty binder deposit of - to secure this new home. We did. Two days after signing the contract for the purchase of our new home with -, our buyers backed out of the deal to purchase our existing home. This left us with -... |
Universal American Mortgage Company, LLC Mortgage settlement process and costs April 7, 2016 - Re : my loan and mortgage payoff. It has been over 5 months (! ) since my loan was paid in full. Yet I have not had one word from UAMC re my payment. More importantly a RELEASE REQUEST from UAMC ( releasing the mortgage lien from the title ) has not been sent either to me or to the title company. This delay in sending the release request within a reasonable time of final payoff is ridiculous to say the least. My only clue as to the final payment was simply that it was recorded on the UAMC website as loan closed. Requests have been answered with " we are backed up ''. Actual personnel has othe... |
Universal American Mortgage Company, LLC Mortgage loan servicing, payments, escrow account March 24, 2016 - I applied a mortgage through Universal American mortgage company o n - -, my - number is # -. During the processing, I noted to their mortgage officer - -, and, processior - -, that I am always on the trip, so best way to reach me is by emailing. Till to the mortgage was approved, everything working perfect, and I finally got my loan. I start to mail the mortgage payments by mailing checkes, start from - - until - -. At that 8 months, I try to set up the auto pay to avoid any delay or - payments, and wrote email to - - - on -, -, -, ... |
Universal American Mortgage Company, LLC Mortgage loan servicing, payments, escrow account December 22, 2015 - For several months, bills from Universal American Mortgage Co., LLC have been delivered to the attention of the deceased prior owner of a condo I purchased in foreclosure from - - in - 2015. Today - addressed to me arrived, claiming I owed a balance of $7100.00. Contact with the company revealed that they had no documentation supporting their supposed " deed loan ''. My review of the closing documents failed to reveal any disclosure of such a loan. I have no intention of paying this loan and am concerned that my credit record will be affected negatively. ... |
Universal American Mortgage Company, LLC Mortgage loan servicing, payments, escrow account December 22, 2015 - I am having major issues with Universal American Mortgage Company. I have been through several closings including - after major reform to mortgage lending. I have never had a worse experience than with Universal American Mortgage Company. During the underwriting process, I was initially sent a secure website link to submit documentation that contained sensitive information. Throughout the process the link would expire which prompted me to repeatedly ask the underwriters to send the link. The head underwriter did not know what I was referring to so I had to contact the bank manager and/or an... |
Universal American Mortgage Company, LLC Mortgage application, originator, mortgage broker September 28, 2015 - I was approved by Universal American Mortgage Company ( UAMC ) for a jumbo mortgage at 4 %. I was provided a cash to close summary and a good faith estimate. Without notice and just 23 days prior to closing I was told that my rate was 4.5 % yet rates had not changed in the marketplace. Facing being homeless, I locked in at this rate and was provided a new cash to close summary and good faith estimate to cover UAMC 's tracks. I was told the reason for the change was due to a drop in my credit score and some reference to a non-existent business loss. While there was a drop in my credit score fro... |
Universal American Mortgage Company, LLC Mortgage settlement process and costs September 28, 2015 - The Builder and I agreed to the purchase price of $420000.00 and the builder offered to give a - % incentive and Title fees ( Approx. $12000.00 ) towards the closing cost and title fees provided, I finance through their in-house lender, Universal American Mortgage Company. The Good faith estimate showed the $12000.00 credit but the interest rate charged was 4.25 %, whereas based on my credit score of -, I am eligible for interest rate of 3.75 %. The lender structured the loan by rolling the closing cost and title fee and increasing the interest rate by 0.50 %. ( Which is exactly eq... |
Universal American Mortgage Company, LLC Mortgage loan servicing, payments, escrow account July 28, 2015 - On - -, 2015 I closed on a mortgage loan from the Universal American Mortgage Co to purchase a new home. I advised the mortgage company representative that I would likely payoff the mortgage in the near future and inquired if there were any prepayment penalties or expenses. I was assured there were not any of these. When I closed on the sale of my former home on - -, 2015 I called the company and asked for payoff information to payoff the mortgage on -/-/2015.. I did not receive the requested information and after several calls submitted an email. I finally received a call advisi... |
Universal American Mortgage Company, LLC Mortgage application, originator, mortgage broker July 8, 2015 - During mortgage application period with Universal American Mortgage Company ( UAMC ), i constantly instructed my loan officer to lock in my interest rate. he always refused, had an excuse on why he could not lock it. at one point even said he could not lock it because the market was so bad it was shut down. eventually time passed and interest rate rose. 2 weeks from closing or less he eventually locked me in at - i should have been locked in at - a month before that considering my credit score is - additionally original documents showed origination fee of $6000.00 total. at closing ... |