Conventional fixed mortgage Loan servicing, payments, escrow account
Universal American Mortgage Company, LLC Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account Texas
I decided to buy a - home that was almost done being built. From the beginning, I was rushed to complete the loan docs and close by -/-/2016. I was encouraged to use their lender UAMC because they offered closing costs and covered other expenses. The first lending disclosure showed the monthly payment to be approx. $2100.00. After submitting additional documents as requested, I received another lending disclosure through - that showed the amount to be approx. $2600.00. I talked to the mortgage consultant I was working with - - and asked why the new disclosure showed a different amount. She said she would look into it and get back to me. Shortly after, I received the final lending disclosure that showed the monthly payment to be $2100.00 three days before closing. Since that was the amount I was prepared to pay, I was prepared to go to closing. I did not use my right to negotiate a better price, interest or use another lender. At closing, I signed the Final Lending Disclosure that showed the payment to be $2100.00. On -/-/-, I received a statement and bill from UAMC showing the payment to be approx. $500.00 more than what
the amount as $2600.00 saying there was an error in the monthly property tax reserve. As a consumer, I am not aware of what is missing on forms that I 'm signing. I faxed her a letter letting them know this was unacceptable and that they needed to adjust numbers on their end ( i.e. home price, interest rate, etc. ) so that my payment was correct and my escrow was covered by my monthly payment of $2100.00 as I believed they were when I signed the closing paperwork. She argues that they are not in violation of the Truth in Lending act as I stated in the letter because other costs were less than originally stated. My reply by email was that as a consumer, the number that is important to me is the monthly payment. I need immediate assistance as the payment must be made by - to avoid a late charge and I do not want any impact on my credit score. This is my 3rd mortgage experience and I 've refinanced twice. This is the first time I 've ever had an issues. I 'm not ignorant but this has to be a violation of the Truth in Lending Act. I could understand if months or a year from now, there was a slight increase due to taxes being higher than expected but the first payment?
Universal American Mortgage Company, LLC customer in Texas
Dec 06, 2016
* Source: CFPB Complaint Database
Universal American Mortgage Company, LLC response to complaint:
Closed with explanation
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