Universal American Mortgage Company, LLC Mortgage Complaint

Universal American Mortgage Company, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

I applied a mortgage through Universal American mortgage company o n - -, my - number is # -. During the processing, I noted to their mortgage officer - -, and, processior - -, that I am always on the trip, so best way to reach me is by emailing. Till to the mortgage was approved, everything working perfect, and I finally got my loan. I start to mail the mortgage payments by mailing checkes, start from - - until - -.


Since I am out side of States, I have my real eastate agent, - - to ggive them calls almost every month to help me set up autopay account. Non of them reply by email, or pick up phones. So, I left my checks to my office, and my people help to mail check every month like usual. Until, - - -, I back to U.S from a long trip, I got a goodby mail from UAMC ( the universal American Mortgage Company ), said my loan was sold on -/-/-! And, I received a voicemail from PennyMac ( the new lender ), I was four months delay on my mortgage payments already! So, I called - three time to verify what 's happening, and make payments in 10 days. At that moment, I put out all my bank statement and found my checks were transferred to pennymac for several times. And, there - checks were missed, and might be - was refused to transfer by Universal American Mortgage Company. I called UAMC service office, and try to work out how many payments they received, and why has nobody can reply my emails, and loan officerhad not been able to pick up phone calls from us ( which they frequently talked before this loan was approved ). I was told by UAMC that my loan was sold, and they are not be going to answer my any further questions. Yes, and even I called them on - -, -, aksing a records of my payments, try to figure out how many checks did they forwarded,. NO BODY give me a call back, because I was sold! - - people even has a little bit professional mind, they should notice it, and inform me my loan was transferred. Which I am completely okay with that! NO Calls, NO picking up calls, NO replying emails, NOt taking care of customer 's re requirements. All my mortgage issues massed up, and my credit score is terriable. In that 8 months, I honestly mailed checks every single month, no missed. I paid the late pay fees, because I understand it 's not - 's mistakes. But, I am really have questions for UAMC, how could they take care of their customers, and how they people feeling kind of massing! I wish you can fix my credit score! I wish you could talk to them, since no one care aboutme from UAMC. Thanks!