Review and analysis of over 1 complaints against BBVA Compass
BBVA Compass consumers have reported over 1 official complaints related to Managing the loan or lease. Out of the 1 consumer complaints against BBVA Compass, 0% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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BBVA Compass Consumer Loan managing the loan or lease managing the loan or lease October 25, 2015 - I traded my car on -/-/2015 that was financed by BBVA Compass Bank in -, Alabama. They faxed pay-off to - on -/-/2015. On -/-/2015 I called the customer service department to inform BBVA that the pay-off would be forthcoming and they said my account would be not over-due if lf paid within 30 days. I thought everything was fine traded many vehicles and on -/-/2015 I received as past due notice from BBVA the next payment was due on -/-/2015 but again was told since car was traded as long as paid within 30 days would not be considered late. I called the dealership where car was tr... |