Review and analysis of over 4 complaints against Nelnet
Nelnet consumers have reported over 4 official complaints related to Need information about my balance/terms. Out of the 4 consumer complaints against Nelnet, 0% were disputed by the consumer (i.e. the consumer was not happy with how Nelnet responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Nelnet resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Nelnet Student loan dealing with my lender or servicer need information about my balance/terms May 4, 2016 - Firstmark Services manages several groups of student loans. They do not provide a history of monthly principle balances, nor will they upon request. They will also not mail this information to me. I believe they are mismanaging the principle amount and accruing interest on my loans. They also have made it exceedingly difficult to pay in excess of the minimum payments as I see fit. That is, they deliberately split large payments to spread across my multiple loans, so as to have the smallest impact on principal balance, despite multiple requests to the contrary. I have written, emailed, and spok... |
Nelnet Student loan dealing with my lender or servicer need information about my balance/terms April 13, 2016 - I have not been able to access my account for 2 months. They have not been sending me updates on what is happening. I have been sitting in the dark until I have to ask for updates. I do n't see why it is taking so long to fix my account. ... |
Nelnet Student loan dealing with my lender or servicer need information about my balance/terms February 3, 2016 - I attended - - - - in - in -. FirstMark Services is currently the debt collector .- is the entity that controls FirstMark . They are unable to verify the balance and it is completely wrong. They are unable to explain where or how the interest is calculated. I have asked for a breakdown over and over again. What they have sent me is insufficient because the numbers do n't add up. I have made numerous payments that I have not gotten credit for or been itemized. I wrote a check for $62000.00 which I doubt was credited correctly. I have not gotten credit for any payments mad... |