DriveTime Consumer Loan Complaint

Vehicle loan Taking out the loan or lease

DriveTime Consumer Loan department,

Vehicle loan Taking out the loan or lease Kansas

On -/-/- I purchased a -/-/- - Note from DriveTime in -, KS. The Sales Representative - said the " optional '' warranties were cancellable. We stated we did not want them prior to the contract and sale. She did not act to remove the warrantee products that were financed. I should have known better. She gave me the understanding that they were required, despite the optional nature indicated in the contract. This was recorded. There should be a record that we did not want the warranties. Her inclusion of the - products in the contract should not have been done given our misgivings about the products and the lack of need for their coverage on a - mileage vehicle. DriveTime has a history of sanctions by this Federal Agency for collection practices. This sales practice is unfair and deceptive. The warranty should not be automatically produced in the contract for the sale, increasing the almost - percent APR financing of the $5200.00 for GAP, Service and Anti-theft warranty products. I signed the contract with the understanding I did not want these - products. The representative failed to remove the products from the contact, stating they are cancelable. I was not able to execute the cancellations until today, -/-/-. The product is prorated and financed. I requested their customer service representative to pull the video of the contract signing. I specifically stated I did not want these products and the sales representative failed to remove them.

DriveTime customer in Kansas
Mar 09, 2017

* Source: CFPB Complaint Database

DriveTime response to complaint:
Closed with explanation

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