Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Can't repay my loan Can't temporarily postpone payments Rhode Island

I have asked Navient ( formerly - - ) to grant some sort of physical hardship delay or understand that I have had multiple - since I graduated. The requests have been denied over and over and now Navient is telling us they are moving the load to a debt collector. I am unemployed with a - year old child to care for, they do not care and simply keep calling for payment when we 've explained it 's not possible. I have no options according to Navient.