TCF National Bank Bank Account Or Service Complaint

Other bank product/service Using a debit or ATM card

TCF National Bank Bank account or service department,

Other bank product/service Using a debit or ATM card Minnesota

I have an - - - Pre-paid card. This card allows you to " load '' funds to the card online using your debit card. I have done this for years with my credit union debit card and not had an issue. I am now primarily using TCF Bank as it is more convenient than my credit union, and attempted to " load '' funds to my - - - Pre-paid card. Unfortunately, TCF Bank has chosen to block these transactions " for the safety & security '' of my account ( or so I 'm told ). TCF Bank should not be allowed to block these transactions. My assumption is that these transactions were blocked by TCF Bank because it allows their customers to bypass their fee structure. By loading money to this - - card, I am able to withdraw from thousands of ATM 's nationwide free of charge. With TCF, I am charged $3.00 if I use an ATM outside of TCF 's network. Additionally, TCF has their own prepaid card. Are these transactions really blocked because they want you to use their card? I was offered an alternative by a phone banker that I could use ACH to transfer funds to my - - card. Unfortunately, this wo n't work for me for - reasons : 1 ) - - - no longer allows transfers using ACH TO my card, only to withdraw from my card. 2 ) If it did, it would take several business days. The whole point of using my debit card is to load the funds so they are available immediately.

TCF National Bank customer in Minnesota
Sep 19, 2016

* Source: CFPB Complaint Database

TCF National Bank response to complaint:
Closed with explanation

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