Discover Student Loan Complaint

Discover Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Virginia

Received legal statement/ from Discover Student Loans regarding CFPB legal action and settlement information for account holders. This letter contained information regarding my account, stating that it was eligible for a $75.00 account credit for applicable servicing years. I have yet to see this credit applied to my remaining balance. I have called on - separate occasions to inquire about when and how this amount will be applied. They have told me that the $75.00 was applied to my - - statement, however, all deducted payments were made by me and my checking account funds. When I called the second time, I was passed around to - departments and made to feel ignorant about their financial procedures and told that a special statement would be created to illustrate how this $75.00 credit had been applied. To the best of my knowledge, all deductions to my principal account balance have come from my personal checking account. I have just received this " special statement '' and it is nothing more than loan information, original disbursement information and contains information about credit reporting. Nothing about your judgment against them for their illegal servicing practices with their student loan borrowers. I have had many issues with them over the duration of our contractual agreement, including upping my interest rate to above what they currently offer to new borrowers, taking additional payments on my account and applying them to interest, however, they were additional payments made to be applied to the principal, furthermore, I was instructed by their representatives to seek out plasma donation sites for income when I was out of work in - and asking for a 30 day deferral.