Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure New Jersey

My loan was originally with - - Bank, I have submitted modification applications with - a few times and have always submitted the paperwork they have asked me for. - held on to my paperwork without any action, so I assume they knew they were selling my loan to another bank. I have done financials over the phone with Caliber Home Loans since they have assumed my loan from -, I have also faxed over to them financials and have asked what information they need from me. I spoke with a Supervisor from Caliber - - and explained my hardship to him and another agent. I was involved in a serious Bus accident that left me - - which has led me to have a - hardship. In - I spoke with a female representative at Caliber Home Loans that was extremely rude to me and did not explain things properly to me after I asked many questions regarding my rights and options to save my home. At that time I asked for the supervisor I mentioned. I forwarded my SSI reward letter to Caliber and the other documents they sent me in their packet. At the same time I


situation to Caliber after they sent me a letter that came to my home around - -, -. They letter stated that I should go online and see what documents I needed to give them. When I tried to go online that night, it said that I had no access. I called the hard hit program ran by - to see what I should do because I 've submitted all of my documents to them including my wife 's Profit and Loss statement. I have explained this to Caliber - -, - and they told me that it was too late because they need 15 days to review documents. I explained to them that I am - at the moment because of my - being just several months ago and that I would be able to fax what they needed right then and there and they were not willing to work with me. I also went to - County Court to try and get a Sheriff sale stay and when the judge called the Attorney for the bank, the bank said they were not willing to work with me. I have suffered major hardships over the years and I was just asking for assistance now that my wife is helping me pay the bills and mortgage. My home went on sale - -, -, no one purchased the house according to the Sheriffs office when I called today. The property has went back to the bank. Myself and the company helping me contacted the bank today to see if there was a way that I can continue with trying to get a Modification and the representative from the bank said no. I need help to please try to overturn the sale date that just happened yesterday - -, - and only want to exercise my rights as a - man with a family who 's only trying to get back on track. If I lose my home, I will have no place to go. I feel that the representatives at Caliber were not being helpful as I kept receiving different information from different representatives. I also do n't understand how and why when I sent applications for Modifications even before Caliber purchased my loan got totally ignored. I have also applied with Caliber -/-/- and still received no help. I am able to pay a reasonable mortgage payment at this time. I have left my phone number with them and asked for the rep to contact me if I was missing something and I have n't heard from them so I assumed that everything was ok and my paperwork was being processed. PLEASE HELP ME KEEP MY HOME