Sallie Mae Student Loan Complaint

Sallie Mae Student loan department,

Non-federal student loan Can't repay my loan Can't temporarily postpone payments Kansas

I called to get a forbearance on my student loan because I have been taking care of my grandparents due to their failing health. I called on - - and they told me to call back as soon as I had my good faith payment $150.00. I called back on the - with my payment and was told I was past due and could n't have a forbearance. I was not told of a deadline to call them back. Both of my grandparents were in the hospital so that is why it took me 5 days to call back. Now they forced me to pay $590.00 that I do n't have because they said there is nothing they can do. If the mistake was made on their end I should n't be the one that has to make this payment. They refused to work with me at all. It was my understanding that student loan lenders were suppose to work with people that are trying to get a job. I attended The - located in - Kansas. I graduated - 2015. I am currently looking for work as well as taking care of my grandparents.