Discover Student Loan Complaint

Discover Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Pennsylvania

Hello, My student loans were originally serviced by - but were sold to Discover Student Loans a few years ago. On my original promissory note, it states that I could have my cosigners removed for loans - and - after 48 on time payments. Today, I am beyond the 48 payments. I contacted Discover a few months ago and they sent me the cosigner release form. I filled it out and set it back to them over 30 days ago. On their letter, one of there statements says, you should hear something within 30 days. Well, it has been beyond 30 days and I still have n't heard anything. I contacted them a week ago, and they said, just give it the time that is needed. There was no mention when I would receive official word or even if my cosigners are released. Two years ago, I had - loan out with them and successfully got my cosigners released after - payments. But, they were doing the same thing like they are now, and I had to file a complaint to inquire what they were doing and why they were stalling. For the year of 2015, I have paid discover a total of - dollars. On top of that, I have paid - dollars in interest. My gross income for the year of 2015 is -. My credit score as of today is -. I could come to - instances why it is taking beyond 30 days to respond to my submission of the cosigner release form, it is either because someone is being lazy over there or it is being done purposely, so that they can continue to stretch this out, like they did two years ago and hope that I will give up on my cosigner release. However, they are violating the stipulations in the promissory note. By the way, when I submitted the cosigner release form, I included several pay stubs, so they have all the information they need.