Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Arizona

We have a home loan with Roundpoint Mortgage. In - we sent $270000.00 with a request to recast our loan. We were eventually referred to a - - who told us to send our recorded Deed of Trust, we sent it several times. He stated in an email -/-/15 that he received all - pages, then on -/-/15 he stated in an email he did NOT get them, and we sent them again. On -/-/15 he stated in an email he got all pages. We sent several emails asking for a status update. On -/-/15 he stated in an email that the processor will have documents to us by end of -. We sent emails the end of - asking the status as we received nothing from the. On -/-/15 he called our home and stated that they were waiting for us to send the Deed of Trust! He was reminded of all the above information and after arguments he " checked with his processor '' and said we would have documents by -. We asked for that in writing and also to speak with his supervisor - -. - never did return a phone call and neither - nor - have returned multiple requests for a status update. They have had our money since -. All we are asking is to have our loan recast. Their incompetence and lack of response and follow up is frustrating and unnecessary. It is difficult to speak with - and each interaction leaves us frustrated and upset. Please help.