PNC Bank Mortgage Complaint

PNC Bank Mortgage department,

Home equity loan or line of credit Application, originator, mortgage broker New Jersey

In - 2015, I applied to refinance my HELOC with my existing mortgage company, PNC. I was informed that even though my FICO score was -, I needed to have " - successful trades '' in order to refinance and receive the same product. I was told I had only - trades. I asked repeatedly what specifically was meant by a " trade '' but was never given a real answer. I was told it was a government guideline/regulation and - the bank could not get around. I was informed, after asking, if paying off - more bill would make a difference and told that it should. I rescinded my application, paid off a bill and three months later - in - 2015, reapplied. My FICO score is now - and I am still being told that I do not qualify for a HELOC but must settle for an interest plus principal-type product. During this second attempt, I was initially told I needed a - FICO score and " - trades. '' Both of which I obviously had back in - and then again in -. I was later told I did n't have " - trade lines. '' I have repeatedly asked for a federal regulatory number or other identifying information to corroborate this guideline they are using to deny my application for a HELOC and I am consistently denied this information. Each time I speak with a different loan specialist, I am given different information. I have your organization and others for information but no one has ever heard of such criteria. At this point, I can only assume this jargon is particular to PNC and used to deny clients certain products in the hopes that they can be assuaged into the lending product - that PNC is currently - on its clients to meet their profit margin. Please please look closely into PNC 's lending practices in NJ. Thank you.