Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Checking account Account opening, closing, or management Arizona

I tried to open a checking - Classic checking - account in santanderbank via online. Provided all the required information plus initial amount of $250.00 to open the account. Also uploaded Driver 's license, other bank statement, utility Bills ( internet and electricity Bills ) scanned versions. But after few hours come to know that they have declined the application with some weird reason that We regret we can not open your account and/or add your name as an owner/signer to an account with Santander Bank, N.A. We were unable to verify your identity or other personal information at this time. Please visit a Branch to complete your application. '' What??? I was suppose to get $150.00 in 90 days as a new account opening bonus after satisfying few conditions. Why they could n't open the account - it 's a big surprise to me. Later I sent them inquiry regarding this which they were suppose to respond back within 24 hours which i have n't heard of till now.