PNC Bank Mortgage Complaint

PNC Bank Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Pennsylvania

PNC Bank advertised on a large screen TV at the - Branch a loan discount '' of $500.00 for a new, qualifying home mortgage if you set up the loan payment as an auto-deduction from an existing PNC account. I had just begun the loan application process and asked my loan officer if I was eligible. He said I was. I was told at closing the loan discount '' would be credited to my checking account after the first auto-deduction. Following the first auto-deduction from my checking account in -/-/-, I was then told the loan discount would be credited to my checking account 90 days after the loan closed. After 90 days, I am now


complaint '' will take several weeks to research. The same scenario occurred with a friend of mine getting a PNC mortgage at the same time. After many phone calls, they did finally get the loan discount credited to their checking account but were so angry at the effort it took to get a benefit that PNC had advertised, they moved all their accounts to - bank. I have had account with PNC for 30 years and feel that I deserve better treatment. It is not a huge sum of money, but if they are going to lie and not follow through with this promise, why should I now believe anything they tell me. I have placed on hold any further business with PNC until this is resolved. I have attached a document containing emails between myself and PNC. The Loan Officer was - -, followed by - - when - was no longer available.