Sterling Jewelers Inc. Debt Collection Complaint

Credit card Cont'd attempts collect debt not owed debt was paid

Sterling Jewelers Inc. Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was paid West Virginia

In - I opened a Kay Jewelers Account to finance wedding rings. I fell behind in payments and made arrangements through Kay to auto-deduct $35.00 every two weeks from my bank account. The deductions continued for a little over a year and stopped ; not by any act of my own so I assumed the debt was paid. I was contacted approximately 6 months after the last deduction by Kay who stated I owed approximately $600.00. I told them I disputed the debt and continued to receive notices and phone calls for another month ; all of this occurred from - to - or -. I then received a phone call in - of - from an associate from - - - who stated they were collecting the debt on behalf of Kay and said I owed $1300.00 and then went on to say that if my employer ( Sheriff 's Office ) had to collect the debt it would be embarrassing. I spoke with the associate at length describing what had occurred and she did confirm that the account showed that the auto withdrawals had ceased for an unknown reason. She stated that her firm would settle the debt


my credit file ). On - -, -, I received a phone call from an associate from - - - who stated they were collecting a debt on behalf of Kay Jewelers for over $1000.00. I tried to be as courteous as I could but did tell them that the debt had been paid through - - -. They requested for me to send them proof but I declined and told them I was not paying anymore money and hung up. Approximately an hour after the first phone call - - - called me again trying to collect the debt at which point I explained to them again, less courteous this time, that I would not pay anymore money.

Sterling Jewelers Inc. customer in West Virginia
Jul 10, 2015

* Source: CFPB Complaint Database

Sterling Jewelers Inc. response to complaint:
Closed with explanation

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Contact Sterling Jewelers Inc.

https://www.sterlingjewelers.com/en
(330) 668-5000
375 Ghent Rd
Fairlawn OH 44333

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