PNC Bank Mortgage Complaint

PNC Bank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Pennsylvania

This complaint involves PNC Mortgage -. I called - who owes my loan and they directed me to - to communicate with PNC concerning a loan modification on my mortgage since I got the run around last year trying to get a modification. - has changed my person of contact twice but still trying to get this loan modification approved with a - Modification. - told me last week that I was approved for a loan modification and PNC would be contacting me stating that I was approved. To date, I have not heard back from PNC about being approved. I did finally reach someone at PNC on Monday-/-/-, and they said they would call back on Wednesday to discuss this but now there phones are disconnecting me when I enter my last - digits of social security number. Once again, PNC is trying to wait me out so this can expire. They will then start all over and ask again for all my personal bank statements with the excuse that my time has expired since I did n't send in all requested documents which I have done numerous times. I was approved for my loan modification back in -


loan to 40 years. No lower interest rate was given even though they told me via telephone they would lower it. My financial situation has changed and again, I 'm going through the same drag out with PNC only this time, they are attempting to foreclose on me with their attorneys, - Law Offices - even though their mitigation department has sent me loss mitigation letters stating they ca n't foreclose while reviewing my application for modification. It seems that neither their attorney nor their Loss Mitigation department are communicating and I could lose my home due to their lack of communication with each other. We are very proactive in keeping our home. This is our primary home by all means. We are the parents of - - - - children. - We have lived in our home for 18 years. I contacted - since they own my mortgage and they referred me to -. I have attached their information and PNC attorney info. We are currently in Bankruptcy Chapter - and it takes 5 years before our bankruptcy is discharged. We 're three and one half ( 3 1/2 - years into our bankruptcy and it wo n't be discharged until - -, -. PNC denied us a HAMP modification stating our bankruptcy was not yet discharged. We looked into this and discovered that we ca n't be denied a HAMP due to our bankruptcy not being discharged. Any help you could provide us would be greatly appreciated. Thank you. -