Discover Student Loan Complaint

Discover Student loan department,

Non-federal student loan Dealing with my lender or servicer New Hampshire

I complained once already ~ I heard from - - at Discover Student Loans on -/-/-. I have not yet once been able to contact her. ( What a joke. ) She does n't actually ever answer her phone. She told me to call the forbearance department. The - time, back in late -, they told me I had to wait until my payment was almost due on - -. I called back today and the guy was explaining that my payments will be larger - almost trying to scare me out of doing a lower payment plan for 6 months. This seems outrageous - what kind of financial help is this? I did understand that they are refusing to extend the terms of the loan. *BUT* they gave me *FALSE INFO* from the beginning and I promise you a rep there told me I could do income based repayment back in Fall -/-/- before I signed up with them. But they do n't have a recording - they do n't care. They are not losing anything in their eyes. All I needed was an estimate of what my loan will look like month-to-month after I go on a reduced


Sorry we do n't do that. '' Is that customer service? No, that is pathetic. That is what that is. They care very little. This is called financial slavery. And I could re-finance with another company but get the same exact rates and then destroy my husband 's credit score with a large loan like that. Outrageous - I basically went to college so I could be in financial prison. I can barely afford to pay for my housing and food when I 'm paying $ -/month on student loans - what the heck was the point of college? WHAT A JOKE. Do n't ever sign up for private loans ever!