GM Financial Consumer Loan Complaint

Vehicle lease Taking out the loan or lease

GM Financial Consumer loan department,

Vehicle lease Taking out the loan or lease Rhode Island

I had a lease with GM Financial which was expiring in - 2015. Beginning in -, 2015 I received numerous calls and letters from GM with several offers to return the car earlier than - and leasing a brand new vehicle. I accepted an offer from GM in -, 2015 and returned the car and leased a 2015. The offer I accepted was GM would cover - lease payments up to $3000.00 and - cash allowance towards new purchase or lease. I owed - payments to GM@- totaling - which was well below the - max. It is now -/-/- and I keep receiving invoices, phone calls, etc from GM requesting the remaining payments on the original lease and late fees. I have called GM and the dealer, - 's Buick in Massachuetts and both keep responding that all is ok so why do I keep getting these invoices. My perception is GM is not honoring their commitments and overcharging their customers.

GM Financial customer in Rhode Island
Jun 16, 2015

* Source: CFPB Complaint Database

GM Financial response to complaint:
Closed with explanation

Consumer disputes how GM Financial handled their complaint

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