PNC Bank Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

PNC Bank Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Virginia

To Whom It May Concern:I am writing this letter in the hopes that I can get some sort of resolution of the issues that Iam presenting to you. Over a period of years, my wife and I have acquired a few properties, namely our - home which we decided to rent out, our primary residence and an investment property (-plex) in - and our home in -. The mortgage to these properties were financed through - Mortgage. At some point in time, theses were acquired by PNC Bank.


My credit rating at the time was - plus. I was informed that in order to qualify I would have to be delinquent and that refinancing was not an option because I had more than - mortgages. We began the modification process and after a year of repeatedly sending and resending documents somehow I received a modification agreement on - property. By the - month of trial period just before the modification would have begun, PNC abruptly closed the account. They stated we had broken the agreement, which was blatantly false and would not offer an explanation or discussion on the matter. The property was immediately sold at auction. Thankfully we kept a paper trail in anticipation of being defrauded in this process. We hired attorneys to help us navigate through the short sale process on our original primary residence. PNC delayed the short sale process for over - months with a qualified buyer waiting. This home was also foreclosed on, so now we are down to one last trial and tribulation with PNC. Even with a team of attorneys we have been unable to complete the modification process for over - years. I attempted the process alone for 18 months without legal representation. So for close to 4 years we have been in limbo with respect to our primary residence. Imagine our surprise or lack of surprise when we received a $- settlement from the - for discriminatory practices. These last - years have been hell on my wife and me. After reading our situation we hope you can help us get this settled, for you are our last hope. Thank you for taking the time to read this and I hope to hear from you soon.

PNC Bank customer in Virginia
May 29, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
Closed with explanation

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