Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Checking account Making/receiving payments, sending money District of Columbia

I own a small business in - -, as a regular practice I have to send checks back to my clients for refunds. On - -, 2015 I mailed out a check to one of my - to - for $770.00 dollars. After 15 days my client called and ask me about the refund because he never received the check. I went to the branch where I have the account located in - - and - - - -, and the check appear deposit and paid to the account number - in - - My client has not business in -, he lives in - - I dispute the check with the Capital One Bank immediately but not case number was given to me and I asked for it, few days again I spoke to the branch manager who told me that the case was with the Fraud investigation unit but she can not give a phone number to follow up. After 2 months I have not received any answer for Capital One neither my money has been refunded. 2 weeks ago I went back to the Bank again and the management was changed and I was told they do not know about my case. Capital One Illegally deposit a check from my business in an account above mentioned in - -, - - miles away from my client location and has been negligent in resolve the Bank fraudulent deposit and refund the money to my account. Please see attached the fraudulent deposit in - - check - - -, 2015 and the check I mailed out to my client a month later and deposited in California, check -, this check has his real signature. Please see my account information below. - - - - - - - - - - - - - - - - - - - - - -Capital One BankACCOUNT N : -Branch Address : - - - - - - -, -Phone numbers ; ( - ) - / ( - ) - -