Review and analysis of over 179 complaints against Capital One
Capital One consumers have reported over 179 official complaints related to Making/receiving payments, sending money. Out of the 179 consumer complaints against Capital One, 18% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 99% were processed in a timely manner. 16% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Capital One Bank account or service making/receiving payments, sending money July 25, 2016 - Capital One 360 twice on - -, 2016. His sole purpose in making these calls was to insure that a deposit made on - -, 2016 had cleared, and therefore that it was safe for him to rely on those funds. The deposit was an advance from a new job, and - - wanted to be absolutely certain to withdraw the funds. For this reason, he called not once, but twice. During each of these calls, representatives from Capital One 360 assured - - that the funds were completely safe and that there was no way that the deposit could be reversed. Based on both of these representations, - -... |
Capital One Bank account or service making/receiving payments, sending money July 25, 2016 - Since 2014, fake companies have been taking money from my account. It 's always been small amounts, approx -- each time and about twice a month. I went to my bank branch and filed the claims for. - checks, was reimbursed right away for - checks ( within 90 days from when I filed ) and now the bank is saying they are n't giving me the balance of those checks. The way I realized this was when my account was over drafted when they took the money outs. None of these checks are signed by me, they are all singed. By my email address.... |
Capital One Bank account or service making/receiving payments, sending money June 20, 2016 - I am filing a complaint towards the Capital One Bank due to their scams. I have been with capital one for a few years now where there has been a few situations I had to block or cancel my debit card because fraudulent transactions in the past but that is not the reason why I am filing this complaint on them. I am having a major issue with Captial one regarding two payments that were recently made to - and were processed successfully during the time of payment but ended up being drawn back from my bank a week after the time of payment with a denial from - that caused - charge a past du... |
Capital One Bank account or service making/receiving payments, sending money June 15, 2016 - Between - - and -/-/2016, Capital One bank paid out twice on - different checks written off my account. I discovered and reported the first problem when I got my -/-/- bank statement and again in -/-/- when that statement showed a second problem. I went back again in -/-/- and again in -/-/-, disputing the duplicate transactions. Capital One had paid out when the - checks were scanned electronically, and then again when the exact same checks were presented as physical checks in later deposits. On - -, I found out that - set of each payment never reach... |
Capital One Bank account or service making/receiving payments, sending money May 16, 2016 - Recently, I received a copy of my credit report. The credit report showed a credit inquiry by the companies listed, and that I do not recall authorizing. I understand this should n't be allowed to put an inquiry on my file unless I have authorized it. I have written Capital One Bank to have the inquiry removed from my credit file, but received no response. I have sent the complaint letter certified mail but I received no response to this issue. I kindly asked the Capital One Bank to forward me documentation that I have had on file or removed it all together. The creditor did not have authoriza... |
Capital One Bank account or service making/receiving payments, sending money April 23, 2016 - I went online to pay a credit card bill from Capital One. I wrote in $50.00. I had about $300.00 in my - Checking account. For some unknown reason Capital One took the whole card balance of $970.00 from the account. Since I have overdrawn protection - just paid it and I was over $600.00 in the hole. I immediately contacted - and Capital One. My problem with Capital One is I talked to them twice. Both times - different people said they had other customers with the same problem. During the second time I called my Banker at - heard the Cap One rep say I was n't alone with t... |
Capital One Bank account or service making/receiving payments, sending money April 12, 2016 - Capital One Bank keeps reporting to the credit agency of an account that they took over from - companies Orchard Bank and HBSC which at one time I had accounts. these are very old over 15yrs old had diputed them off my accounts and never put back on until Capital One Bank now keeps putting this account on my report I have called numerous of times They would respond okay our mistake it would be removed but they would again and again report Please have them remove this account I had - credit companies help me - - and Credit resolutions it would be remove but back on after a few month... |
Capital One Bank account or service making/receiving payments, sending money April 1, 2016 - Please refer to reference number -. To date I have received nothing in the way of a refund from - - -. After due consideration it occurs to me that Capital One Bank is complicit in the failure of my attempts to get my money refunded. It has now been over a year that I am out the money. I contracted with - - -. My credit card payment was made to a company that I never heard of : - - -. I had Capital One stop the payment which they did. The following month they played judge and jury and awarded the money again to - - -. - - - never provided me with... |
Capital One Bank account or service making/receiving payments, sending money March 9, 2016 - I get a chargeback on my account on -/-/16. I contact my bank Capital one and fax the documents on -/-/16 as request by the bank. I received a notification on -/-/16 that my dispute was denial due to documents received after the date line. I called the credit card company with prove of documents faxed on time and they still applied that he was received after the date specified in the letter. The company did n't give me the regular time frame and did n't follow with me about this issue. ... |
Capital One Bank account or service making/receiving payments, sending money March 7, 2016 - I am writing this complaint on behalf of my mother. Someone secured my - year old mother 's banking Capitol One Bank checking account and routing numbers ( and probably her social security number ) beginning -/-/-. Beginning -/-/- to -/-/- some individual made a series of fraudulant Automatic Clearing House ( ACH ) credit and debit withdrawals and ACH '' bill pay '' through - to for a total of $44.00, -! The individual by the name of " - - '' routinely raided my mother 's checking account beginning with small amounts that escalated to large amounts from -/-/-... |
Capital One Bank account or service making/receiving payments, sending money March 5, 2016 - I was the victim of identity theft. On - - I noticed an unauthorized - pending withdrawal from my - checking account to an account at capital one. I requested this transfer be stopped on - -. - - denied my request to stop this illegal transferred allowed it to occur on - -. After contacting the -, NJ police - - did request a return of my money from Capital One on - -. I have never done any business with Capital One how did they open an account in my name? ... |
Capital One Bank account or service making/receiving payments, sending money March 2, 2016 - I had my transfer account to my sons account blocked and cant unblock it. After 7 months the Capital one Bank blocked me from moving money from my account to my sons ( unknown to me ) I had to be on his account. I attempted to make a transfer after I got on his account and still cant do it. I understand the way this works, So I call capital one bank to rectify this issue. I called two times today and no one seems to know what is going on. I called two times and waited once 11 minutes and the other time 8 minutes .. Please help me ... |
Capital One Bank account or service making/receiving payments, sending money February 5, 2016 - - I lost my wallet a couple of months ago, I must have thought I contacted capital one 360 's department about my stolen bank card. I was asked the other day ( by my boyfriend ) what ever happened to that return ... Apparently I had contacted everyone else but capital one 360 about having lost my wallet ... Capital one 360 is supposed to be zero liability. I was essentially accused of lying about my card being stolen because it was reported late, I had reported other activity ( mind you I believed I had reported losing my card ), the medications make me confused. Capital One 360 claims ZE... |
Capital One Bank account or service making/receiving payments, sending money December 11, 2015 - As a small business, we signed up for Capital One 's SPARK PAY to accept mobile merchant processing payments. After signing up online, and receiving the dongle for our phones, an agent called us to inform our company that the terms of the agreement had changed, and that Capital One would be holding our proceeds for up to three months on a revolving payment schedule " while we establish a relationship with you. '' For example, $100.00 in merchant fees would be paid off in $33.00 increments, ever 30 days. Since they were calling to get my assent to this change in terms and conditions for t... |
Capital One Bank account or service making/receiving payments, sending money November 29, 2015 - I have been a victim of fraud on my account - times in one year from Captital One 360. Each time, I am required to wait up to - hours for pending payments to post so that I can then dispute them. I am left without funds in my account for the same amount of time. I have repeatedly ask Capital One 360 to change my primary contact number to my mobile number so that I am immediately notified of any fraudulent activities. I also receive no compensation for any loss of time or inconvenience being caused by the repeated fraud this bank allows to happen on my bank account. ... |
Capital One Bank account or service making/receiving payments, sending money October 15, 2015 - Yesterday I went to change my cellphone service. At the end of the process I went to pay and it said the address was wrong, I tried again, still said it was wrong. That was the correct address for my card, so I went back and put " n/a '' in the apartment field just in case that 's what I had put- and then it said that there were insufficient funds in my bank account. The order had not gone through, I went to my bank account, and I saw that the charges had been sent through and were pending on my bank account- putting a hold on that money. I called the cell company to ask for - charge to... |
Capital One Bank account or service making/receiving payments, sending money September 9, 2015 - A former bank teller at Capitol One stole $5000.00 from me years ago and quitCapitol One wo n't find the last name of the crooked teller that would take 20 minutes and commits a cover up for years on this ... |
Capital One Bank account or service making/receiving payments, sending money July 14, 2015 - On -/-/- at approximately --, I made an online payment to Capital One Bank ( see attached ) in the amount of $38.00. At the time, I was unaware that payments made after - on the due date were considered late and posted the next day. Currently, I have a 30-day late on my credit reports ( - ) and also been denied a credit line increase with Capital One due to my late payment history ''. I have had - credit card accounts with Capital One for over a year and never paid late or after - on the due date. I am now being penalized for a practice which is against the law. Acco... |
Capital One Bank account or service making/receiving payments, sending money July 3, 2015 - I called Capital One credit card to change my billing date. This is not the first time, I have attempted to have my Capital One credit cards due on the same date. The last time I was informed because I just made a payment ; I had to wait till next billing cycle. Today I called again, and the young lady was a little witch on the phone, she was argumentative and obnoxious on the telephone. She kept placing me on hold and saying thank you for your patience, please continue to hold ''. She informed me because I moved in -/-/- ( It 's -/-/- ) I can not change my billing date, REASON ... |
Capital One Bank account or service making/receiving payments, sending money June 15, 2015 - on -/-/- i made acheck payable to, - - for avehicule loan - is stating that they havent received the payment this was back on -/-/- 1 month going back and fourth to, the branch the money was deducted from my acount even that the check was alter capital one corrected the amount but - saying havent received the payment there for - is charging me late fees for apayment that i sent and capital one is not responding for the funds deducted on my acount ... |
Capital One Bank account or service making/receiving payments, sending money June 5, 2015 - I have repeated ACH transactions being taken out of my checking account with Capital One bank. I have opened disputes with Capital One on these transactions but they have been denied. The reason for the denial is that they have a policy that disputes must be initiated within 24 hours of the transaction. Unfortunately I am not able to log in and check my account every day, so my disputes are denied. Some one at a company called - is stealing money out of my bank account, and Capital One will not help me with this problem. ... |
Capital One Bank account or service making/receiving payments, sending money April 21, 2015 - I opened a non-resident transaction/checking banking account at Capital One Bank in 2014. Recently, when i wanted to transfer money out of that account ( via internet banking ) I discovered that i could not. I contacted the bank about it, via secure message, and they told me that their system '' does not allow an account without a SS number behind it to do outward transfers! Well perhaps they should have been upfront about that when i opened the account as a non-resident who by definitiion then does not have a social security number! So currently my money is permanently stranded in my Capital... |
Capital One Bank account or service making/receiving payments, sending money April 11, 2015 - I own a small business in - -, as a regular practice I have to send checks back to my clients for refunds. On - -, 2015 I mailed out a check to one of my - to - for $770.00 dollars. After 15 days my client called and ask me about the refund because he never received the check. I went to the branch where I have the account located in - - and - - - -, and the check appear deposit and paid to the account number - in - - My client has not business in -, he lives in - - I dispute the check with the Capital One Bank immediately but not case num... |