Review and analysis of over 15 complaints against USAA Savings
USAA Savings consumers have reported over 15 official complaints related to Unsolicited issuance of credit card. Out of the 15 consumer complaints against USAA Savings, 0% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 93% were processed in a timely manner. 7% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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USAA Savings Credit card unsolicited issuance of credit card February 1, 2017 - I applied for and was approved for - credit cards with usaa on the same day, - Visa and - -. Usaa opened a second Visa account without my approval the very next day. I did not apply for this card and usaa has no record of the application. When I brought it to their attention they seemed to push me into just keeping the account which seemed odd. After I made it clear I did n't want the card they pushed closing the card. I was explicitly clear that I did not want the account closed because it would hurt my credit report. I wanted them to get rid of the card without it hurting me. Fas... |
USAA Savings Credit card unsolicited issuance of credit card December 14, 2016 - About -/-/2016, my wife called USAA to get information on our home owners insurance. She was told that she had to have a USAA credit card number for her to get that information. Neither of us have a credit card with USAA. She stated that we do not have a USAA credit card. The CSR told her that she could n't help her and to call back with a card #. To that my wife said " We do n't have a card so what will calling back do? '' CSR again said she could not help. Several weeks later we received in the mail ( Approximately end of - ) we received - separate mailings with credit cards from USA... |
USAA Savings Credit card unsolicited issuance of credit card September 23, 2016 - On -/-/- I received a letter from a - - -, Executive Director, Member Debt Solutions, USAA Federal Savings Bank, that payment on my USAA credit card account ending in - was past due and I owed $39.00. I thought this was a problem because I do not currently have a USAA credit card. Over a year ago ( -/-/- ) USAA decided to transfer all of their credit card accounts from Master Card to Visa. Since I had not used the USAA card in ten years I chose not to activate the Visa card they offered, leading me to believe that I did not have a credit card account with USAA as I ha... |
USAA Savings Credit card unsolicited issuance of credit card August 1, 2016 - On - - 2016, I cancelled my USAA MasterCard in order to limit my exposure to fraud and credit card risks. USAA opened another USAA - credit card in my name without my consent or knowledge. As such they have now increased my risk to credit card fraud and identity theft. To make the situation worse they did it behind my back in such a manner that I would not be looking for a newly opened credit card. Additionally, when I tried to cancel the unauthorized credit card with USAA, they made the process overly difficult by insisting that they transfer me to a special department to process the... |
USAA Savings Credit card unsolicited issuance of credit card July 1, 2016 - USAA recently elected to unilaterally change their credit card service provider from - to - claiming the user base would see no difference in terms. As husband and wife, we have had for some time - card number and account with joint authorized use and yet individual names on the cards. Now USAA, without approval or authorization from the card user, is reissuing separate cards with separate numbers for each card user while claiming the cards ' multiple card numbers are changed but it is all within the same account. No effort was made to acquire or request agreement or authorization fro... |
USAA Savings Credit card unsolicited issuance of credit card June 30, 2016 - I have had a USAA Master card since 1988. This account has always been in good standing. Recently USAA switched to Visa without my permission or consent. I called USAA to tell them I do not want the Visa and to cancel it. They stalled, put me on hold, switched me to a supervisor who told me if I cancel the card it will hurt my credit score, in essence a coercion tactic. This can not be legal or ethical.... |
USAA Savings Credit card unsolicited issuance of credit card May 3, 2016 - USAA Federal Services Bank and I entered into a written and signed contract for a USAA issued - on -/-/-. That USAA - account is still open and in good standing. USAA sent me on -/-/- - new USAA - cards with different account numbers saying they will no longer honor our contractual agreement for a - and will end - service on -/-/-. I do NOT desire and did NOT request the - - cards, nor sign ANY agreements for them. On the day received I phoned USAA and requested they be removed from my account as they were undesired, unauthorized, and I feel i... |
USAA Savings Credit card unsolicited issuance of credit card April 5, 2016 - USAA has decided to do away with their MasterCards, which is their prerogative, but what they have done is taken the liberty to issue Visa credit cards to all of its MasterCard customers without their authorization. I now have a Visa card from USAA on my credit report that I never wanted or authorized. If this were a store card, such as a - - card, being created without my authorization, nobody would question that it would be considered fraud. How is this any different? The email I received last week was the first I knew of the change coming. The email said the MasterCard would remain ... |
USAA Savings Credit card unsolicited issuance of credit card March 18, 2016 - My husband had a credit card with USAA. I was a authorized user of the card but never signed personally for the debt. My husband filed chapter - bankruptcy. Usaa issued me a new credit card number, which they will not provide the full credit card number to me and transferred his debt to me. This was not my debt. I filed a dispute claim with the company but they did not answer my complaint. They call upwards of 20 times a week to collect this debt. I have talked to them and have asked to talk to someone who could make a decision or clarify there position. Sometimes I will be transfered 3 or ... |
USAA Savings Credit card unsolicited issuance of credit card November 21, 2015 - USAA F.S.B ( - : - ) About 6 weeks ago, I applied for a credit card with USAA F.S.B by phone. I specifically instructed the representative that we wanted the Cashback rewards plus - - card - we specifically told the representative that we wanted the card that offered 5 % cash back for military purchases. We were approved, but a few days later found out that the representative had accidentally submitted our application for a different credit card - the World Mastercard. I have been on the phone with USAA customer service at least 5 times, and we have received no useful information... |
USAA Savings Credit card unsolicited issuance of credit card April 3, 2015 - I applied over the phone for a credit card that was advertised on USAA website as a 1.5 % cash rewards credit card. I think it was a new product at that time, so when I called to apply the lady had trouble finding the specific - I wanted, but after a few minutes on hold she came back and said that she had found the 1.5 % cash back World MasterCard that I wanted to apply for. We went through the application process over the phone and at - other times throughout the conversation I verified that this was the 1.5 % cash rewards card. I was put on hold again - of these times and the worker... |