USAA Savings Credit Card Complaint

Unsolicited issuance of credit card

USAA Savings Credit card department,

Unsolicited issuance of credit card Arizona

USAA Federal Services Bank and I entered into a written and signed contract for a USAA issued - on -/-/-. That USAA - account is still open and in good standing. USAA sent me on -/-/- - new USAA - cards with different account numbers saying they will no longer honor our contractual agreement for a - and will end - service on -/-/-. I do NOT desire and did NOT request the - - cards, nor sign ANY agreements for them. On the day received I phoned USAA and requested they be removed from my account as they were undesired, unauthorized, and I feel issued fraudulently using my - bank data by USAA. I did NOT " activate '' the cards unsolicited and sent me. USAA was instructed to cancel those - accounts immediately and remove ANY and all data from any credit reporting bureaus or other records that they created associated with my name.USAA claims they had the right to change Credit Card companies and issue cards to another service card company without the members permission. What 's next - - - -, - - showing up in the mail I did NOT request? No, I feel it


bureaus requesting any reference to the USAA issued - cards be removed and that the data was entered by USAA without Member permission and annotate the USAA account closed at consumers request to preclude any adverse credit reporting to the credit bureaus - USAA refused to write the letter detailing their opening the - account ( s ) without my ( and - of other members ) permission. On -/-/- got a USAA - invoice for - charges made and sent payment for full amount to USAA Payment center with letter instructing full amount paid is to be applied ONLY to the - card Bill and NOT to any - Card accounts made by USAA against my permission. Calls to USAA reveal USAA had taken it on their own to transfer the USAA - account balance from the open - account to the new USAA created - Account cards against my express written instructions ( letter available on request ). This created an unauthorized - cards account history by USAA - an adverse credit reporting action action since USAA still had not closed the - account per consumer request at the time the request was made. On -/-/- I received a USAA Invoice for the USAA - credit card account that I had instructed USAA to close on - - - and again instructed closed on - - and - -. The statement shows USAA transfer of - balances to their new ( unauthorized and undesired ) - -. I called USAA to demand closure of ALL Credit Card accounts ( ) - and - ) as they were incompetent and untrustworthy to follow consumers directions for account closures and records corrections to the - credit bureaus. I believe USAA is acting fraudulently in creating credit accounts and sending out new credit cards with a different service provider without the members written permission. Anyone else applying for a credit cards using ones information without permission would definitely be considered Id theft and Banking fraud. For an issuing Bank to issue cards without members permission I feel is also credit fraud and Id theft at an institutional level. As of today I have brought all credit card balances to $0.00 and directed USAA to close ALL USAA issued credit cards at consumer request. Who wants to bank with a financial institution that issues credit cards and affect ones credit ratings without the members permission? - Not me and neither should anyone else! USAA should have gotten signatures on new contracts for the - cards to change properly and legal

USAA Savings customer in Arizona
May 03, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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