Review and analysis of over 171 complaints against GE Capital Retail
GE Capital Retail consumers have reported over 171 official complaints related to Managing the loan or lease. Out of the 171 consumer complaints against GE Capital Retail, 18% were disputed by the consumer (i.e. the consumer was not happy with how GE Capital Retail responded to their complaint) and 100% were processed in a timely manner. 42% of consumer complaints against GE Capital Retail resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
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GE Capital Retail Consumer loan managing the loan or lease September 15, 2015 - In - I was late making my payment by a few days and was charged a late fee. In - I filed timely and was charged a late fee. In - I made my payment timely and was charged a late fee. In - I made my payment timely and was charged a late fee. I have increased my payments and have never been late since. They have continued to charge late fees and others fees for the last 9 months. I have continued to be timely in my payments and have even increased my payments during this time. Now I am getting collection letters. ... |
GE Capital Retail Consumer loan managing the loan or lease July 2, 2015 - Upon GE capital being switched to Synchrony Bank, I have had nothing but problems. I am a very patient person but since I got this loan I have dealt with absolutely terrible customer service, wrong information given to me consistently but several employees, and after about the - phone call no one can transfer me to a manager. My loan has been paid off in full and the bank still owes me a refund check that I 've been waiting for, for over a month. They will not give me a date of when they can send it ( 7-10 ) business days, and when it does n't show up after that time frame they have to put ... |
GE Capital Retail Consumer loan managing the loan or lease June 29, 2015 - The creditor or the US Postal System failed to deliver my statement, and this resulted in missed payments, and derogatory account information. It is my right as a consumer to receive statements about my account in the mail. I also requested a change of address with the creditor, and the company 's failure to update this in their system might have influenced this situation. I live in a large apartment complex and sometimes the mail man mixes up the tenant 's mail. ... |
GE Capital Retail Consumer loan managing the loan or lease June 29, 2015 - CFPB Case - ( - - - ) CareCredit Acct Ending in -We continue to dispute the billing practices and strange late fees and other sales '' that this company has continued to leave on our credit reports since 2006!! In investigating Synchrony Bank today I learned that they have over - Complaints that have never been resolved! In my opinion, this bank will probably never reveal how much income they receive from these practices of strange sales '' fees and late fees that actually were a product possibly designed to create income from those actions. BEWARE! I will continue to discu... |
GE Capital Retail Consumer loan managing the loan or lease June 25, 2015 - When making an online payment there is a multiple choice type selection for what you want to pay. - is the payment amount, another is a custom amount, and another is the full balance etc. I accidentally checked the full balance. I did not realize this until I received a confirmation e-mail only minutes later. Calling the bank to try to resolve the issue while the payment was still pending, they were unwilling to help stating that they were unable. As an - professional I am well aware from a systems standpoint what is possible and what is not. Any transaction based application or other fo... |
GE Capital Retail Consumer loan managing the loan or lease June 25, 2015 - I purchased a washer and dryer from -. - -/-/- for $2500.00 ( including tax ). There was a 0 % interest loan offered which I accepted. My understanding was the loan would be paid off on installments with no interest. I have never been late on payments. Other than a smale note on the -/-/- electronic statement, I was not given notice that the rate was expiring. In -/-/-, Synchrony Bank ( which manages the loan ) increased my payment without notice other than the monthly electronic statement. I did not catch the increase until -/-/- ( after - payments ). I contacte... |
GE Capital Retail Consumer loan managing the loan or lease June 24, 2015 - I have a - credit card ( home improvement store ). I pay regularly each month. Currently, they ask for a minimum $25.00 payment due on the - of each month. I made a $30.00 payment on the - of the month but they are not counting it as a payment for this month as toward the minimum, instead demanding that I make a payment on or before the -. I feel that I have satisfied the requirement for this month and their doing this is a deceptive business practice. ... |
GE Capital Retail Consumer loan managing the loan or lease June 18, 2015 - I applied and was approved for credit ( - ) at Ashley Furniture in -/-/-. I cancelled the account due to non-delivery in -/-/-. Then this month ( -/-/- ) received a letter saying that someone had tried to run my credit at Ashley Furniture on - - from Synchrony Bank. I was nowhere near there that day ( at work at a conference in - WA all day ). The only way this was done was someone walked in saying they were me and no one asked them for an ID or was working in cahoots with that person to steal or - of the employees there ran my credit on their own. I called and sp... |
GE Capital Retail Consumer loan managing the loan or lease June 5, 2015 - In -/-/- I took out a - loan from GE Capital. It was transferred to Synchrony Bank shortly after the account was opened. I did not receive statements or invoices from Synchrony Bank. I did receive a call after 60 days from their accounting/collections department requesting payment, at which point I mentioned the lack of statements or details on configuring automatic payments. I received no information on configuring automatic payments or statements, but was contact again each 60 days to make another $630.00 payment. In late -/-/- I got upset and asked that the representative or ... |
GE Capital Retail Consumer loan managing the loan or lease June 4, 2015 - TJ- TJMA- said that I have an account and I told them that it did not belong to me. They have since destroyed my credit report and I want it removed. ... |
GE Capital Retail Consumer loan managing the loan or lease May 14, 2015 - The - - / SYNCB of Synchrony Financial is forcing me to make a monthly payment ahead of time in exchange for removing - late fee which should not be on my account. This late fee was applied for submitting a payment one-day late. Synchrony Financial has been harassing me and my wife for several weeks now via daily phone calls to collect this money. I have informed them I am filing a complaint with the CFPB. ... |
GE Capital Retail Consumer loan managing the loan or lease May 11, 2015 - In -/-/- My wife had dental work done at - -. The total work cost $1100.00 and they charged it to a Care Credit Card in my name, card # - - - -. It was a 6 month no interest if paid in 6 months. Care Credit is now Synchrony BankI paid each month as required as follows : Pmt. # - Date - Amt. - - - - - - - - - - - - - - - - - - - - - - total paid was $1000.00 and as soon as I realized I made an error I called and talked to a lady there and told her my problem. I have had many health problems lately... |
GE Capital Retail Consumer loan managing the loan or lease May 5, 2015 - I was legitimately charged a late fee. The statement which showed the late fee did not clearly show that my minimum payment increased ( from $88.00 to $120.00 ... the $88.00 is principal, the $35.00 is a late fee, total is $120.00 ). I paid $100.00 the next month. The remaining $23.00 was charged another $35.00 late fee the next month. Because my $100.00 payment covered the $88.00 principal, the bank charged me a late fee on top of a late fee. I learned that this practice is considered pyramiding, and it is unfair and deceptive and not allowed. When I pointed that out to th... |
GE Capital Retail Consumer loan managing the loan or lease April 29, 2015 - On -/-/2014 I entered a contract with GE Capital Retail Bank to finance $430.00 with no interest if paid in full within 12 months. I have record of payments made on -/-/14 for -, -/-/14 for -, -/-/14 for -, -/-/14 - and -/-/14 -. Synchrony Financial bought the contract without my knowledge and began sending bills in - 2014, and late payment fees continuing to present date at a current balance or $220.00. I owed $430.00 within 12 months and repaid - within 5 months. Synchrony Financial has also destroyed my previous credit score -... |
GE Capital Retail Consumer loan managing the loan or lease April 26, 2015 - My wife and I submitted a claim about our billing statement with Synchrony Bank ( formerly known as - ). - She was awarded a No Interest '' promotion until balance is paid in full. Can you please tell me if my account will be awarded it as well. My account # - ... |
GE Capital Retail Consumer loan managing the loan or lease April 13, 2015 - Nothing specifically happened to me as I have a good grasp on financial information, however, I found the statement I received to be extremely misleading - especially for those who are not well versed in loans/interest etc. The plan I am on is a 0 % interest plan for 12 months, with no monthly payments required. - the statement I received, they provide - different payment '' plan options, - of which go beyond the 1 year and accrue a huge amount of interest. I think the statement would be much more clear if it specifically stated that as long as the balance was paid off within 12 mont... |
GE Capital Retail Consumer loan managing the loan or lease April 6, 2015 - We took out a loan, that was advertised as no interest loan from GE Capital, now - Bank. We set up the loan to be paid within the time frame they provided for no interest. In the middle of our loan term, my wife noticed that they had automatically adjusted the amount we were paying, lowering it. My wife changed the monthly payment amount back to our original monthly payment amount. In - we had $180.00 remaining balance. The next month we were hit with a $2100.00 interest charge, because our promotional period had ended. We never missed a payment, and the only reason the 3 year promot... |
GE Capital Retail Consumer loan managing the loan or lease April 3, 2015 - Letter to Lender : Re : - Pay Pal Smart Connect AccountLender : As confirmed today, in my conversation with -, the Smart Connect Manager on duty, on - -, -/-/2010 at - - my account has no late payments and payments are paid $10.00 above the minimum due balance, but because Lender has randomly checked my credit and is n't comfortable with my performance in other matters has decided to lower my limit from $300.00 to $160.00 and has informed the credit bureau of such action. So in effect, you have benefited from the interest earned from my payments and despite my perfect pa... |
GE Capital Retail Consumer loan managing the loan or lease March 27, 2015 - Purchased furniture from - - - with - months same as cash financing. Payments were being made to -. After a few months went online to make payment and the site would not take the payment. Tried again a few days later. Then called the store and was told that - had sold the account to GE. The merchant nor - nor GE had told us that. We called GE and a gentleman told us that $100.00 would pay the account in full. We sent the payment in. Since then we 've continued to receive collection notices from - collection agency after another. We talked with GE - times and they w... |
GE Capital Retail Consumer loan managing the loan or lease March 23, 2015 - In -/-/- I purchased a hearing aid from - - of - -. My payment loan was through -. Late last year, -/-/- I learned that - - had sold his company. Apparently - sold or transferred my account to Synchrony Bank. - - did not inform his clients he was going out of business. - did not inform me my account had been transferred to Synchrony Bank nor did Synchrony Bank they acquired my account. In the meantime a payment in full due date had arrived. With the passing of that due date Synchrony Bank now wants a $500.00 penalty fee. Synchrony Bank attempted to ... |