Review and analysis of over 79 complaints against Quicken Loans
Quicken Loans consumers have reported over 79 official complaints related to Credit decision / Underwriting. Out of the 79 consumer complaints against Quicken Loans, 29% were disputed by the consumer (i.e. the consumer was not happy with how Quicken Loans responded to their complaint) and 99% were processed in a timely manner. 3% of consumer complaints against Quicken Loans resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Quicken Loans Mortgage credit decision / underwriting June 1, 2016 - I just recently discovered that I had - hard inquiries on my credit report which should have been reflected on my husbands credit report. In addition, he was led to believe that they would be soft inquiries since everything was internal.... |
Quicken Loans Mortgage credit decision / underwriting May 26, 2016 - I applied for a primary mortgage refi w quicken loabs - this tear 2016. They told me on a number of occassions I was approved and even had conditional approval on their website under my application. For weeks I was told to expect someone calling for a closing date and all that would happen us a request for another payment I made or account I paid off. The debts that were clearly paid by my company were rejected by quicken. How can they include the monthly debt but not the income from my company that clearly pays it every month?... |
Quicken Loans Mortgage credit decision / underwriting May 2, 2016 - Applied for a refinance. I was told the interest would be 3.09 %. Loan amount $150000.00 15 year on a home worth $500000.00. Also have - in excess of $250000.00, $20000.00 in savings account and $6000.00 in checking account, credit score if -. Loan criteria became more and more difficult. Finally they offered me a 30 year $130000.00 loan at 4.00 % interest. They have frozen my accounts and it is impossible to get ahold of - the closing company. Quicken loan officer : - - ( - ) - ext. - --. - # : - - # : - Respectfully - - - ... |
Quicken Loans Mortgage credit decision / underwriting April 23, 2016 - Requesting remediation for Fair Lending violations and predatory lending practices of property redlining and age discrimination by Quicken Loans and their - ( - Appraisal ). After researching home values in my - in - Missouri that confirmed a value of $ - $ -, my wife and I submitted a refinance application to Quicken to consolidate our $ - 1st mortgage and $ - HELOC. We had purchased our home for $ - in - ( it was appraised at $ - at the time ) and we have invested around $ - in upgrades and maintenance so we had no concerns that our appraisal would not sup... |
Quicken Loans Mortgage credit decision / underwriting April 22, 2016 - Please refer to my email below : I am writing to express my frustration and to let you know that I intend to file a complaint with the - and other regulatory agencies about the neglect and misrepresentation I received from your institution. I have have been a mortgage payer for almost 20 years and NEVER have been late nor have any problems paying my mortgages even in the downturn when I could have walked away from my investments like many people in the same situation in -. I like everyone else would like the opportunity to save money and I thought that by refinancing my home that I c... |
Quicken Loans Mortgage credit decision / underwriting April 7, 2016 - My loan application at Quicken Loans was denied. I have great credit ( - credit score of - ), had plenty of liquid funds on hand to close on the loan, and my DTI ratio was well below the standard for sound underwriting. While I was loan shopping, I asked Quicken to provide me with a Cost Estimate so that I could do a comparison of closing costs/rates for various lenders. They had sent me a mailer that stated that if they were unable to match the lowest rate that I found, that they would give me $2500.00. When I asked for the Cost Estimate, I was told that they could n't provide me -... |
Quicken Loans Mortgage credit decision / underwriting March 26, 2016 - Quicken Loans used misleading tactics to attempt to have me sign an intent to proceed. Without prompting and months from expected closing date from a new construction home, I was contacted and told a few details about a loan estimate. However, most of the focus of the conversation was focused on signing documents within the next couple of hours and sending documentation to continue moving forward with the process. I did not know what that really meant, but when sent the information, I looked up what an Intent to Proceed meant. I clearly was not ready for this as I had not even received other l... |
Quicken Loans Mortgage credit decision / underwriting March 24, 2016 - I responded to a Quicken Loans solicitation to Refi my home. After going through an - process online, the system then pulls my credit. That 's fine, I expected them to. However, it instantly came back with 'It does n't look like there is anything we can do for you '. It then says I can call our - number, or chat with an online rep. I 'm not pleased because I do n't want unnecessary credit checks on my credit if there is absolutely no way to qualify. I decide to engage in a chat. Well, after talking with their representative who has the title of " President 's Club Banker '' due to his le... |
Quicken Loans Mortgage credit decision / underwriting March 12, 2016 - Aggressive Loan Officer ( - - ) at Quicken Loans that performed a Mortgage Review of my current homeowner 's loan that currently has a fixed rate of 4 % - FHA-30-year loan with Quicken Loans and when I informed the Loan Officer on -/-/16 that I was not interested in refinancing my home because it would not save me any money and that I would have to pay closing costs as well. The Loan Officer continued to contact me 3 additional times by e-mail on -/-/16 and mail communication on -/-/16 and now today, -/-/16. The Loan Officer as uploaded new refinance information o... |
Quicken Loans Mortgage credit decision / underwriting February 26, 2016 - On - -, - I received the following emai : Hi -, I have some very important news in regards to your mortgage. I 'd like to get you into a lower rate at no cost. Plus, I would like to get this done today before rates start going back up. We just had a big rate drop today and we can get your new rate locked in right away. Please call me as soon as you get this because it is time sensitive and it is very beneficial to you, very simple, and no, this is not a sales call. I just need a few minutes with you on the phone to get this set up. Thank you and please call my direct line - -... |
Quicken Loans Mortgage credit decision / underwriting November 24, 2015 - I HAVE APPLIED FOR A PRE- APPROVAL LETTER AND WAS AWARDED THE AMOUNT I ASKED FOR, BUT I HAVE NOT USED MY LOAN YET, SOMEONE STOLE MY LOAN AND PURCHASED A HOME WITHOUT MY PERMISSION OR CONSENT. THEY USED MY CREDIT TO PURCHASE A HOME, AND THERE IS A MORTGAGE THAT SHOWS ON MY CREDIT REPORT, HOW CAN I REMOVE TI AND WHERE IS THIS HOME SO I CAN REPORT IT TO MORTGAGE FRAUD? THERE IS NO SHARED CREDIT ACCOUNTS. ... |
Quicken Loans Mortgage credit decision / underwriting November 12, 2015 - I want to complain about Quicken Loans who holds my second mortgage. I was trying to refinance my first mortgage under the - program to lower my monthly mortgage payment. Quicken refused to subordinate their loan although I have 75 % loan to value on the first and a combined loan of 95 %. I ca n't imagine why they are doing this. I declared bankruptcy about 6 years ago and could have included the second. I wanted to do the right thing and have continued to send my payment - which became Quicken, over the years. ... |
Quicken Loans Mortgage credit decision / underwriting October 25, 2015 - My wife and I, who have been home owners for the last 16 years, and who have lived in our current residence since 2009, applied with Quicken Loans to refinance our current first-lien mortgage. We both have excellent credit. We completed all the application and required paper work, and provided all requested supporting documents within the first 6 hours of the process - including tax returns, - 's, - 's, - 's, and - 's ). Since that time it has been over 2 months and we have not received an approval notice and we never received an adverse action notice. In fact, except for a few ... |
Quicken Loans Mortgage credit decision / underwriting September 15, 2015 - To whom it may concern, On - -, 2015, I applied for a loan to refinance my home with - and was denied because of my income. I later applied through QuickenLoans to get into the HARP program and was once again denied for the same income issue. A week later I reapplied, and on - -, I received notification from QuickenLoans stating their reason for denying me as being a credit issue. Attached with the denial letter was a copy of my credit score of -, and QuickenLoans required credit ratings of -. I would like someone to look into this matter because when I applied the first t... |
Quicken Loans Mortgage credit decision / underwriting September 15, 2015 - I got a new job in a town that is - hours from where I currently live and work. I wanted to buy a house in the new town and move into it prior to my start date at my new job. I contacted Quicken Loans, and I was told by their agent that buying a house prior to the start date of my new job would not be a problem. I was pre-approved for a loan through Quicken, and I put an offer in on a house in the new town. My offer was accepted by the seller. When I told the agent at Quicken this, I was told everything was fine/there would be no problems. Then several days later, I was told that they would... |
Quicken Loans Mortgage credit decision / underwriting September 10, 2015 - --Quicken ran an inquiry on my - - and - credit report without my permission ... |
Quicken Loans Mortgage credit decision / underwriting June 8, 2015 - Quicken Loans is not reporting my mortgage to the - credit bureaus. On my credit report, it states account is closed. This is affecting my credit rating. I was granted bankruptcy in 2013 for credit card debit. I have never been late on any mortgage payment. My account is current. Quicken Loans has been non compliant to any of my inquiries since the date of filing bankruptcy. ... |
Quicken Loans Mortgage credit decision / underwriting May 29, 2015 - I got divorced in - of -. At the time of the divorce, part of the settlement was to allow my ex-wife to stay in our marital home since we had a young daughter. We agreed we did not want to disrupt her life. When I left the home as part of the settlement my ex-wife agreed to take over the house expenses and mortgage. It was an adjustable mortgage with - -. During the years she has tried to refinance the mortgage into her name before it began to adjust but does not qualify, we then tried to look at HARP options but the mortgage is not owned by - or - - so we were told no on ... |
Quicken Loans Mortgage credit decision / underwriting April 29, 2015 - I am in the process of purchasing a home. I chose to do business with Quicken Loans based on their strong reputation within the mortgage industry. After starting my loan application, I received constant miscommunications, poor service, and a feeling from their team as if my business really was not important to them. I chose to withdraw my loan application, and take my business elsewhere. I chose to withdraw my loan, and the FHA case number was transferred to my new lender. Quicken had to close my loan application out in order to transfer the FHA case number, and when they did, they closed the ... |
Quicken Loans Mortgage credit decision / underwriting April 3, 2015 - I was called by Quicken loans and offered a deal on a refi i told them i would only think about it they could offer me a good deal on a fifteen yr with a lower rate they made me a offer. we took the next step in the process which told i had to give a $500.00 deposit to proceed and told it was refundable, when i got good faith estimate my wife and looked it over and we decided to withdraw from loan -/-/2015 i tried to contact the adviser and was able to get in touch him i had to call someone else they said they would withdraw the loan and everything will be all set, i followed up yester... |
Quicken Loans Mortgage credit decision / underwriting March 25, 2015 - Quicken Loans has given me - approval letters stating that my loan has been approved and FULLY underwritten in accordance of the underwriting guidelines. 5 days before closing - -, Solution Consultant for Quicken Loans, informed me that they still needed more time and that the loan HAS NOT been approved by their underwriters. Due to this, I have lost ALL deposits for the purchase of the home I was interested in buying since the approval letter was emailed from the loan consultant to my broker. A total of $3300.00. ... |