Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Conventional adjustable mortgage (ARM) Credit decision / Underwriting Florida

I got divorced in - of -. At the time of the divorce, part of the settlement was to allow my ex-wife to stay in our marital home since we had a young daughter. We agreed we did not want to disrupt her life. When I left the home as part of the settlement my ex-wife agreed to take over the house expenses and mortgage. It was an adjustable mortgage with - -. During the years she has tried to refinance the mortgage into her name before it began to adjust but does not qualify, we then tried to look at HARP options but the mortgage is not owned by - or - - so we were told no on that option. Fast forward, she has been paying the mortgage in hopes her income would go up and she would be able to refinance out of my name. The mortgage began to adjust as of - -. I was recently laid off last year during - -, and went from making - to each year less and less. Now in - I am making -. My ex-wife decided to leave me with the house after she realized she would not


provided all the documentation they required every - weeks. After providing the documentation every - weeks I realized I was not getting anywhere, I called and escalated my case to their - relations group. I spoke with a - - in the executive office who said he was a supervisor. I spoke with several Quicken employees who said they were supervisors and were not. - -, - -, - -. The company employees lack integrity. Anyway, after several calls to follow up and back and forth, - - told me my modification request was denied, his reason was I made too much income. I asked how was my income calculated he refused to disclose the math, how can you tell some - they are denied and not explain why? In addition to this I also received my mortgage statement for - with an additional $180.00 fee showing up on the statement with no explanation of why. I called to ask them why and to remove it and they have yet to resolve the issue. The executive relations rep - slipped up and said it was - charges, when I questions it further she said she was not sure what is was and would look into it. She was also suppose to be a supervisor, when I asked to speak with her supervisor, she said it was - -. Again Quicken employees are being dishonest. I feel absolutely uncomfortable with with them no - in there executive relations group seems to be honest and I do not know who else to go to to hear my case.