Review and analysis of over 93 complaints against Quicken Loans
Quicken Loans consumers have reported over 93 official complaints related to Settlement process and costs. Out of the 93 consumer complaints against Quicken Loans, 23% were disputed by the consumer (i.e. the consumer was not happy with how Quicken Loans responded to their complaint) and 97% were processed in a timely manner. 2% of consumer complaints against Quicken Loans resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Quicken Loans Mortgage settlement process and costs June 3, 2016 - On - -, 2016 I signed the contract to buy a property from -. I justifiably relied on QUICKEN LOANS representations that it would supply the - realtor with the appropriate VA Amendatory Clause and escape clause. However, QUICKEN LOANS supplied the realtor of - with a VA clause that is categorically false and without an escape clause. The QUICKEN LOANS clause includes language that is materially different than the Department of Veterans Affairs ( " VA '' ) requires, to wit in relevant part : "... UNLESS THE PURCHASER HAS BEEN GIVEN IN ACCORDANCE WITH HUD/FHA OR VA REQUIREMENTS A W... |
Quicken Loans Mortgage settlement process and costs April 29, 2016 - I 'm having extreme difficulty with Quicken Loans 's unscrupulous business practices & breached or lack of commitment to what has been promised in terms of rates/costs for a potential refi in process. ... |
Quicken Loans Mortgage settlement process and costs April 25, 2016 - -/-/2015 I contacted Quicken Loans after received an offer from them for a home loan. The offer I received was for 3.625 APR FHA 30 years. After speaking with a few folks and agreeing to our credit being pulled and putting a good faith deposit up, we began the processing of refinancing my partner 's home so that I could be included on the deed to the property and the mortgage. The mortgage broker only offered us a FHA Streamline Refinance and I asked several times if this option will ensure that the Warranty deed for the property is updated to include me name. Each time he assured me that it... |
Quicken Loans Mortgage settlement process and costs March 3, 2016 - Rocket Mortgage / Quicken Loans gave me a Loan Estimate on - - which caused me to select them over other lenders and initiate my loan with them. On - -, 10 days into a 30 day close, so too late to start with a new lender, they dramatically raised the rate and origination charges. ... |
Quicken Loans Mortgage settlement process and costs February 26, 2016 - I refinanced my home with Quicken loans, VA financing. I had cash back to pay off credit card debt. - check in the amount of $4.00, - was made out to - -. I took the check to the - -, ID store and paid the bill at the customer service counter. We received a letter in the mail today informing us that Quicken loans recalled the check for unknown reasons. I am paying for this loan ; I work - hours per week and my wife is on Social Security. I can not afford to ignore $4500.00! My mortgage is $680.00 per month and I am considering not making a mortgage payment until my m... |
Quicken Loans Mortgage settlement process and costs February 24, 2016 - Quicken loans offered me a low cost loan product to secure a deposit and lock in my business, only to later to tell me I did not qualify even though nothing of my financial, credit, or employment situation had changed. Starting in -/-/-, I began sending Quicken Loans my documents in order to get a loan estimate after the initial pre-approval. I filled out all the required forms and answered all their questions truthfully. Out of all the prospective lenders I had spoke to, they where the only ones who could secure me a conventional loan as a - ( - ) in the middle of a transition... |
Quicken Loans Mortgage settlement process and costs February 12, 2016 - This is with regard to the - of TRID and a Closing Disclosure done in gross error by Quicken loans. Our son ended up signing a closing disclosure ( CD ) under duress to close his purchase on time. I have been 24 years in -. My son bought a home in - in - - Ca. He went to Quicken Loans. I told him to get used to the terms LE ( Loan Estimate ) and CD ( Closing Disclosure ). I was my sons main contact and authorized representative on his loan. I was forth right and asked almost daily about my son 's CD and about it being correct. I have all of the emails to Quicken. We gifted my so... |
Quicken Loans Mortgage settlement process and costs November 25, 2015 - I was in the process of re financing my home, I was working with a few different mortgage companies trying to find the best deal. - of these companies was quicken loans. I made a decision to go with a local company but the banker I was dealing with at quicken loans using their aggressive tactics told me " the rates went up this morning but lucky for you I locked you in already. '' Not knowing everything about mortgages like most people, He made me feel like I was already stuck and I had to go with him. So I went ahead and filled out the mortgage application and within minutes they had my cr... |
Quicken Loans Mortgage settlement process and costs November 18, 2015 - Quicken Loans lifted the finance contingency on a home purchase, later reniging on the financing stating that debt to income ratio was an issue because of the potential monthly payment for student loans. Quicken Loans stated that I would need a consigner or to pay off my car loan at $12000.00. All debt obligations were visable and known at the pre approval stage prior to underwriting the loan. Due to the finance contingency being lifted Quicken Loans states that I stated that my student loans were in deferment while they were in forbearance. This is absolutely untrue, again all debt obligati... |
Quicken Loans Mortgage settlement process and costs November 12, 2015 - Lender ( Quicken Loans ) did not respond to inquiries leading up to a clear to close date, and only asked if we intended to go forward with the loan the evening prior to the clear to close date. We had supplied them with an engineering report that clearly stated there was nothing that should prohibit occupying the home, and no reason to forestall closing on the loan. Lender came back with an onerous demand for - % of contractor bid to complete work. We were under severe duress and faced losing the home if we did not comply. Escrow was being held for the purpose of a foundation issue sugge... |
Quicken Loans Mortgage settlement process and costs November 10, 2015 - Our loan was scheduled to be closed on Friday, -/-/- at -. This has been the date for the entire loan application process. Today ( Tues -/-/- ) our realtor received a call from our lender 's closing department informing her that the Settlement and closing documents are being sent out today to review online, and " due to new guidelines '' and citing a holiday tomorrow -/-/- the closing now has to be postponed until Monday -/-/-. This is not necessarily a complaint against my lender. This is a - customer who now has to re-schedule moving company, allow the seller an ext... |
Quicken Loans Mortgage settlement process and costs November 2, 2015 - I have a mortgage with Quicken Loans and I am having an issue with them. I live in a townhouse - and a portion on the monthly payments to the HOA is to pay a master policy that covers the units. I have lived there for 15 years and have refinanced the property - times. I have always been told by previous lender and even a member of Quicken Loans implied that the master policy provided by the HOA is sufficient to meet the insurance requirements by the mortgage. I have always have an additional policy which I pay for, it is not part of the escrow payment, to provide personal liability cover... |
Quicken Loans Mortgage settlement process and costs October 27, 2015 - I am in the process of refinancing with quicken Ioans, it 's been over 45 days and still do not have a closing date. They keep giving me the run around and its been nothing but a headache. ... |
Quicken Loans Mortgage settlement process and costs September 28, 2015 - Last year, 2014, I went through Quicken Loans for a mortgage and it was the worst decision I ever made! There are so many different departments that my loan went through, I ca n't remember all of them, however, in the one department, - took my loan, changed the interest rate from 4.125 % to 4.255 % so I can bring less to closing. I did not agree or sign off on the new interest rate but - took it upon himself to change my rate and lock it in. I told - to change it back and he could n't nor could his supervisor. I did n't know that I could refuse the loan at the time. I have an FHA Loan... |
Quicken Loans Mortgage settlement process and costs September 21, 2015 - Quicken Loan placed a lien on a lot personally owed in full by us. We had applied and were approved for a VA refinance loan in 2012. prior to that in - 2012, we had changed our property lines and that was approved by the - - county board and filed. When Quicken was working on the loan they received the new approved survey and the new Parcel numbers for each lot, they - attached to the home address and the one owned by us. They chose to place a lien against both my lot and the one that was the home lot. I did not find out about this until they paid my taxes on the lot that was mine.... |
Quicken Loans Mortgage settlement process and costs July 9, 2015 - I received a phone call from Quicken Loans on or about - 2015 informing me I could refinance my current mortgage at a lower rate with no points and no costs. We began the process and locked the rate at 4.250 percent ( with no points and no costs ) and a rate lock expiration of - -. I was ready well-before the date, but - was not. When they were ready, on about - -, I was told the rate lock had expired and that I could only have the rate that was promised ( 4.250 % ) if I agreed to pay points ( a little less than 1 % ). It feels pretty much like - pulled a bait and switch, ... |
Quicken Loans Mortgage settlement process and costs June 28, 2015 - I am a - time home buyer in - Maine who applied for an FHA loan through - of the nations largest online home mortgage lenders. The Sellers and I desired to complete a private sale because that suits our preferences. The Sellers and I drafted a purchase agreement together and I submitted the draft to my attorney for review and corrections. My attorney placed in the Purchase Agreement contract language that would protect the interests of both the Sellers and I. - stipulation that protected the buyer was that if the appraised value of the property and therefore the financed amount is ... |
Quicken Loans Mortgage settlement process and costs June 26, 2015 - We locked in a closing date, and were informed by our realtor ( not Quicken, our lender ) on the day of close that our date had been postponed. So we had to scramble to find housing as we sold our house on the same day. We had to turn in a form saying that we had n't taken out new credit. Then, our lender, because they postponed our close date, can change our origination fees because our rate lock expired. So now our origination fees and closing costs have increased almost $ 3K from our original GFE. Our seller is anxious and ready to drop the deal. We do n't have a home and now may not be abl... |
Quicken Loans Mortgage settlement process and costs June 25, 2015 - Quicken Loans ( NMLS # - ) advertised ( advertises currently ) a program for a $500.00 rebate for my company 's employees that close their loan with quickenloans. I visited the quickloans website via their special link and proceeded to shop loan programs. After some time reviewing, I clicked on the pop up to chat and was connected with - - - : -. I shopped loan programs and he asked if he could arrange a phone call. I informed him that I saw their special offer on the company intranet site and was interested in getting pre-approved to buy a house. I met all the criteria in the... |
Quicken Loans Mortgage settlement process and costs June 16, 2015 - I refinanced my mortgage with Quicken Loans, and the loan closed on - -, 2015. On - -, 2015, funds were disbursed and my previous loan was paid off, and I was supposed to receive a disbursement check of $950.00. The check was supposed to be sent by overnight mail and I was supposed to receive the check on - -. As of today I have not received the check, and after several phone calls to -, without receiving a return call until yesterday, I was finally told that it was the title company that supposedly mailed the check by mail instead of by express overnight service. The ti... |
Quicken Loans Mortgage settlement process and costs June 15, 2015 - I refinance my mortgage on - -, 2012 with Quicken Loans and I feel was excessively over charged to refinance my mortgage. My mortgage was with -, - but they do not refinance so they referred me to Quicken Loans to refinance my loan. My loan balance with - - was $77000.00, the total fees, cost, and charges by Quicken Loans were $8300.00 which my new loan balance was $85.00, -. I did voice my opposition to the $8300.00 charges but the loan officer had the attitude and position of take it or leave it. About two months after my closing, Quicken Loans did refund me $12... |
Quicken Loans Mortgage settlement process and costs June 12, 2015 - My name is - -, I purchased a property and obtained a conventional mortgage with Quicken loans at - - - - - -, AZ - on -/-/-. I recently received a threatening letter from - County Treasurer regarding unpaid property taxes for -/-/- before I even purchased or occupied the home. I have had - contacts with Quicken loans since I obtained that letter on -/-/-. Quicken did the research and has come back with an excuse that they did in fact make an error at closing but refuse to cover the $900.00 plus dollars the future tax lien would be for. Quicken... |
Quicken Loans Mortgage settlement process and costs May 14, 2015 - Applied for a loan with - -, a loan broker in -, T-. The loan was quoted verbally on -/-/15 by - - as 3.25 % with total fees of $1800.00 to be paid. This loan was - option on the original GFE issued by Quicken Loans, although the $1800.00 in fees was higher than on the GFE. Quicken issued several subsequent GFE 's, each one incorrect. As of the day of verbally being advised of loan approval, a correct GFE had not been received, however, we continued to proceed in good faith. A correct GFE was never received prior to closing. The final, incorrect, GFE, arrived via US... |
Quicken Loans Mortgage settlement process and costs April 26, 2015 - We Never received a copy of the appraisal report. The appraisal was done -. The - time he used the wrong comparables. The - time he purposely drove the value down because he was angry for having to come back a - time. Little to no communication from the lender regarding the overall loan. No one explained any of the closing docs. A notary came to the house for signature and tried to explain however he was just the notary and not a licensed professional. He seemed uncomfortable answering questions. Very unprofessional process. ... |
Quicken Loans Mortgage settlement process and costs April 1, 2015 - My husband and I applied for a mortgage refinance with Quicken Loans in order to remove the private mortgage insurance from our current mortgage. I was upfront with them from the beginning regarding the change in our tax rates and that a county/city tax bill was due to be paid from the escrow very soon, possibly before the day of closing. I asked them to be sure they had the most recent tax values prior to closing and they assured me the settlement company would research that for me. I found the bills posted on the county and city websites so assumed the settlement company would have no proble... |