Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Conventional adjustable mortgage (ARM) Settlement process and costs Arizona

My name is - -, I purchased a property and obtained a conventional mortgage with Quicken loans at - - - - - -, AZ - on -/-/-. I recently received a threatening letter from - County Treasurer regarding unpaid property taxes for -/-/- before I even purchased or occupied the home. I have had - contacts with Quicken loans since I obtained that letter on -/-/-. Quicken did the research and has come back with an excuse that they did in fact make an error at closing but refuse to cover the $900.00 plus dollars the future tax lien would be for. Quicken then takes my already escrowed taxes for -/-/- and pays taxes for -/-/- before I even purchased the home! The Quicken team member and her manager - indicated that the closing team made an error and then put a notified credit on the buyer 's side of the HUD and lessened my closing costs. Quicken also admittedly indicated they did NOT disclose any of this to us at closing, no disclosures, no additional escrow, no payment for past due taxes. They are now threatening default on my property for an error they acknowledge they made. I


chose to hide this from me, and never notify me until I found out. They refuse to provide a disclosures or signed documents specifically speaking to the past due taxes, extra escrow, or required payment. If this goes into default, this will put my wife, - young children, and me on the street with no financial means to recover from this. All quicken calls are recorded in which you can listen that they acknowledge the error but wo n't correct. My intention in addition to starting with the CFPB is to escalate this to all regulatory agencies until resolution is obtained. My contact information is as follows : - -- - - - - - - AZ -