Review and analysis of over 41 complaints against Amex
Amex consumers have reported over 41 official complaints related to Application processing delay. Out of the 41 consumer complaints against Amex, 22% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 5% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 22% resulted in non-monetary compensation.
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Amex Credit card application processing delay December 1, 2016 - I was applying for an American Express Gold card so that I could purchase presale tickets. I told the agent I only wanted the card if it could be issued before the presale date. He assured me the card would be expedited so that I would have it within 2 business days. Based on this information I applied for the card and was approved. After it was approved, the agent told me that in fact the card would take - to 10 business days to be issued. I spoke with a supervisor and explained that I was given false information in order to apply for the card, but was told there was nothing they could do ... |
Amex Credit card application processing delay July 25, 2016 - -/-/2016 I asked AME- to add my Mother - - to my account. They have done everything but do that. They have sent all kinds of letters and email. When we write AME- back they never do anything. They asked me to go to my bank and get them to write a letter to AME- stating that I have an account with them ( - - ), I have dont all that they have asked. I want them AME- to response to my letters and help me manage my account.... |
Amex Credit card application processing delay March 10, 2016 - I applied for a AME- Card on -/-/2016, I was notified on -/-/- that my application was cancelled reason given- The reason for our decision is that you have reached the maximum number and type of Cards that we will approve within the period of a few months. Please know that your prior application ( s ) has been approved and your Card has been sent to you. I never applied before -/-/-, I called AME- and was told they only have - application and it was cancelled. They also informed me that I do not have an AME- Card. They are not able to tell me why they have stated the above in t... |
Amex Credit card application processing delay January 20, 2016 - My complaint is against American Express - this credit card company refuses to send account statements thus I have no way of verifying what I am being charge plus my not sending monthly statements I do not received the required address and information necessary to write to inquire about charges, payment history etc. Also, because Amex does not send statements I do not have mailing address to mail payments. Because American Express did not send statements I miss a timely payment. ... |
Amex Credit card application processing delay September 8, 2015 - In -/-/-, I received, in the mail, an application from American Express for their credit card. On -/-/-, I received an email stating AME- was unable to approve my request due to my credit freeze on my credit file. On -/-/-, at - PST, I called AME- and provided AME- with my PIN and the agent informed me that she was successful in unfreezing '' my credit file. The agent informed me that everything looks good and that I would receive a call back within - hours regarding approval or status of my application. No phone call was ever received. On -/-/-, I received duplicate... |