Review and analysis of over 11 complaints against HSBC
HSBC consumers have reported over 11 official complaints related to Rewards. Out of the 11 consumer complaints against HSBC, 27% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 100% were processed in a timely manner. 27% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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December 7, 2015 - -/-/- I opened a credit card account w/HSBC. Several of their employees told me if I charge at least $1500.00 w/in 90 days I would get a $150.00 cash " reward '' ( I do n't understand the difference between $150.00 and $150.00 'reward ' ). I charged the $1500.00 w/in the time frame & was told the $150.00 would soon appear in my account. As of 30 minutes ago it had n't. I made several calls to the - # - the last time I was connected was -/-/- when I spoke to someone who identified himself as " - '' emp. # -. He said the $ would be in my account in the " next few ... |
December 4, 2015 - I had - ( - ) credit cards with HSBC Bank USA that accumulate points for every dollar I spend with my credit cards. The points that I earn accumulate in my account until i used it for purchase of airline ticket or other goods and merchandise, base on the terms and agreement with the credit card company my points never get expired. I currently have - points - card and - on the - card. I received a letter in the mail one day to my surprise the bank close my account and cancel my credit cards. When I call the bank to inquire what the problem was I was told that my business was n... |
April 11, 2015 - I have the HSBC Premier World MasterCard that has the HSBC Premier Rewards Program that states that I am supposed to receive - point for every net dollar that I purchase with the credit card. However, the program is not correctly counting the points on my account and this is not the first time that I have noticed and complained about this problem. 2 years ago I had the same problem, I contacted the HSBC Premier Customer Service and they were able to fix the problem and correct my points balance, however, this time, I have contacted the same Customer Service and they keep saying that the bal... |