HSBC Credit Card Complaint

HSBC Credit card department,

Rewards New York

-/-/- I opened a credit card account w/HSBC. Several of their employees told me if I charge at least $1500.00 w/in 90 days I would get a $150.00 cash " reward '' ( I do n't understand the difference between $150.00 and $150.00 'reward ' ). I charged the $1500.00 w/in the time frame & was told the $150.00 would soon appear in my account. As of 30 minutes ago it had n't. I made several calls to the - # - the last time I was connected was -/-/- when I spoke to someone who identified himself as " - '' emp. # -. He said the $ would be in my account in the " next few days. '' I made lots of other calls to the - # since then but I 'm always on hold for long periods and whomever I speak to says I have to speak to someone else & eventually I get disconnected. I recently called my local branch - on - - in -, - -. They told me to call the - # - I told them that did n't work for me. They said I should come down to the branch. I do n't want to make the trip & I fear that wo n't work anyway. The - people I spoke to at the - # agreed I was entitled to the $ & said it was coming so why ca n't they just credit it to my account?