Review and analysis of over 31 complaints against Guaranteed Rate
Guaranteed Rate consumers have reported over 31 official complaints related to Application, originator, mortgage broker. Out of the 31 consumer complaints against Guaranteed Rate, 45% were disputed by the consumer (i.e. the consumer was not happy with how Guaranteed Rate responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against Guaranteed Rate resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Guaranteed Rate Mortgage application, originator, mortgage broker May 31, 2016 - I applied for a refinance -/-/2016 through Guaranteed Rate. They said I was pre qualified for a - refinance. They just needed $400.00 for appraisal. I was told I was to receive the report same day they received it from appraisal company. That was almost a Month ago. I reached out today about the delay. My mortgage broker said they were n't moving on with the mortgage. Houses in my area are selling between $300000.00 and $400000.00. I told her if she was pulling out of the deal and still had n't provided me with the report, I wanted my $400.00 back. Her response was they had n't ch... |
Guaranteed Rate Mortgage application, originator, mortgage broker May 26, 2016 - Please investigate mortgage loan application # - with Guaranteed Rate. The loan officer, - - and his boss, - - have refused to following federal/state guidelines concerning employment and grant assistance. Specifically, - and - - -, 2016 responses regarding - full time employment requirement are inconsistent with the - income regulations. Guaranteed Rate has misled me ( and Seller ) with pre-approval process. The company has discriminated against me by refusing to honor Indiana 's - - - assistance program. In reliance of Guaranteed Rate 's misleading s... |
Guaranteed Rate Mortgage application, originator, mortgage broker April 6, 2016 - While shopping for a loan I spoke with many lenders to try and find the best rate and fees for my refinance. Guaranteed Rate received an application over the internet from me, but I made it clear I was not moving forward with their firm. Every day I receive an application package to sign and so does my wife. The first instance was well after I first entered our family 's information and had already chosen another lender. We now receive daily prompts to sign our application and full initial disclosure package. This was very confusing and misleading at first. Now, it is a nuisance. Guaranteed R... |
Guaranteed Rate Mortgage application, originator, mortgage broker February 17, 2016 - On -/-/-, we heard about a TV commercial to offer the low rate for refinancing. The commercial stated that how easy to apply for home loan online and get a guaranteed interest rate instantly. The commercial does not say anything about the company 's eligibility requirements such as - credit score, - % debt-to-income ratio and - % loan-to-value ratio. If I had known these requirements, I would never have called them or applied for loan. My representative spoke with a Mortgage Specialist of the lender. I was asked to complete an application online. I encountered a system error... |
Guaranteed Rate Mortgage application, originator, mortgage broker December 8, 2015 - - -, a loan officer for guaranteedrate.com quoted a mortgage loan to me over the phone that would come to a total closing cost of $8500.00. When I received the loan estimate, it showed that we would have to pay $11000.00 in closing costs. Because the costs of the loan were much different on paper than what - had quoted me over the phone, I did not sign any papers authorizing his company to go forward with the loan. I immediately requested that all services be cancelled so that we would not be charged for any services from guaranteedrate.com. However, - claims that I owe his com... |
Guaranteed Rate Mortgage application, originator, mortgage broker October 14, 2015 - I AM LOCATED IN - ILLINOIS. THIS STATE SEEMS TO HAVE FALLEN OFF THE RADAR FOR REGULATORS. IT ALSO SEEMS THAT OUR STATE REGULATOR- THE IDFPR, DUE TO FEE REVENUE, IS IN THE POCKET OF THE REAL ESTATE ASSOCIATIONS. OVERSIGHT AS A WHOLE SEEMS WOEFULLY INEFFECTUAL REGIONALLY. I SEE A GREAT DEAL OF COLLUSION BETWEEN REAL ESTATE BROKERS AND MORTGAGE COMPANIES IN AN ATTEMPT TO NOT DELIVER VALUE BUT TO CAPTURE MORE REVENUE SHORT FULL DISCLOSURE. WE HAVE MANY COMPANIES THAT ARE TIE INTO EACH OTHER USING 'MSA 'S AS A FIREWALL OR FRONT IN DIRECT VIOLATION OF CONSUMER INTERESTS. SOME OF THE FIRMS I WOULD... |
Guaranteed Rate Mortgage application, originator, mortgage broker September 25, 2015 - I requested a good faith estimate from a lender when I was looking into buying a home. The GFE was provided to me. Everything is moving towards closing and I am now 5 days away. The lender now sent me the quote of my actual monthly payment which is over $300.00 higher than the GFE that he provided. He said he made a mistake on the property taxes. I pointed out the huge discrepancy in what he quoted and the actual cost and the best he could do was give me an apology. ... |
Guaranteed Rate Mortgage application, originator, mortgage broker April 3, 2015 - Guaranteed Rate, Inc., originated '' a loan on our home -/-/-. Clause # - says if the loan is paid, they are supposed to instruct Trustee to reconvey the house and eliminate all evidence of debt. We sent them a Request of Statement of account, they eventually admitted they had no interest in the property or the mortgage on it--, - times in - -. Suddenly, after we sent the servicer, - -, a QWR on -/-/-, GRI assigned '' the mortgage-via MERS, who has no standing in Nevada-- - -. The assignment was supposed to go into a -, was way too late and ... |