Guaranteed Rate Mortgage Complaint

Guaranteed Rate Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker New Jersey

I applied for a refinance -/-/2016 through Guaranteed Rate. They said I was pre qualified for a - refinance. They just needed $400.00 for appraisal. I was told I was to receive the report same day they received it from appraisal company. That was almost a Month ago. I reached out today about the delay. My mortgage broker said they were n't moving on with the mortgage. Houses in my area are selling between $300000.00 and $400000.00. I told her if she was pulling out of the deal and still had n't provided me with the report, I wanted my $400.00 back. Her response was they had n't charged me for anything. So, now I am really confused. Most recent email stated " per my request, my mortgage application was closed ''.