Guaranteed Rate Mortgage Complaint

Guaranteed Rate Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Texas

While shopping for a loan I spoke with many lenders to try and find the best rate and fees for my refinance. Guaranteed Rate received an application over the internet from me, but I made it clear I was not moving forward with their firm. Every day I receive an application package to sign and so does my wife. The first instance was well after I first entered our family 's information and had already chosen another lender. We now receive daily prompts to sign our application and full initial disclosure package. This was very confusing and misleading at first. Now, it is a nuisance. Guaranteed Rate did not receive my business because they did not have a clear fee structure. What they promised online was not was I received on an initial cost estimate and the loan officer never placed the updated fees promised in an email on paper. She only asked if I


I believe this is there strategy to coerce applicants to come back to them, but badgering them with applications after they have passed in hopes they catch the - of - that may come back. I emailed the loan officer and the individual sending the link to stop and remove my file. This has not happened. It is a nuisance. It is confusing to borrowers. It is a problem that they are not solving themselves by ending the constant emails.