Guaranteed Rate Mortgage Complaint

Guaranteed Rate Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Wyoming

- -, a loan officer for guaranteedrate.com quoted a mortgage loan to me over the phone that would come to a total closing cost of $8500.00. When I received the loan estimate, it showed that we would have to pay $11000.00 in closing costs. Because the costs of the loan were much different on paper than what - had quoted me over the phone, I did not sign any papers authorizing his company to go forward with the loan. I immediately requested that all services be cancelled so that we would not be charged for any services from guaranteedrate.com. However, - claims that I owe his company $150.00 for an application fee and $300.00 for the appraisal of the home. However our real estate agent and the seller 's real estate agent both confirm that no appraisal of the home has been conducted. Nor were they contacted by any appraiser so that they could begin working with the property.