Review and analysis of over 64 complaints against HSBC
HSBC consumers have reported over 64 official complaints related to Making/receiving payments, sending money. Out of the 64 consumer complaints against HSBC, 17% were disputed by the consumer (i.e. the consumer was not happy with how HSBC responded to their complaint) and 98% were processed in a timely manner. 11% of consumer complaints against HSBC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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HSBC Bank account or service making/receiving payments, sending money July 2, 2015 - My Bank ( HSBC ) constantly shuts off my credit card without any notice, after making a large '' payment. Large to them is around $200.00, which is not large to me. I make payments in this amount often, and to the same vendors. I understand if it has to do with Fraud Protection, but it doesnt. Usually when there is a case of Fraud on my card where a large purchase ( always more than $500.00 ) is made to a strange vendor, HSBC calls me and notifies me as they have placed a hold on my card. But in this incident, they have turned off my card without any notice and it was unpleasantly decline... |
HSBC Bank account or service making/receiving payments, sending money June 23, 2015 - - -, -/-/2015Dear CFPB, I use the HSBC bill Pay from my checking account. On - - and - - I made - payments. They mananged to pay the - ... but I am still missing $2000.00. - - : $120.00. - - - - $1000.00 - - - : $1000.00 - - - have now spent over - hours on the phone with HSBC associates and they now say its the Bill Pay vendor that is the problem and they are trying to trace my money. HSBCs vendor is their problem - HSBC is responsible for paying my bills. Today I have now ( after - more min on the phone today ) requ... |
HSBC Bank account or service making/receiving payments, sending money April 9, 2015 - I have instructed my Bank ( HSBC ) on - -, to do a wire transfer amounting to - -. to my bank account in -. The conversion rate taken is USD - = -. However as per the attached sheet the rate of USD - = - ( the same day ) I understand that the bank take a % but it is too much. I would like the bank to reduce the %. ... |