Review and analysis of over 6 complaints against BBVA Compass
BBVA Compass consumers have reported over 6 official complaints related to Customer service / Customer relations. Out of the 6 consumer complaints against BBVA Compass, 33% were disputed by the consumer (i.e. the consumer was not happy with how BBVA Compass responded to their complaint) and 100% were processed in a timely manner. 17% of consumer complaints against BBVA Compass resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 33% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
BBVA Compass Credit card customer service / customer relations January 13, 2016 - I just received my BBVA Compass - card on -/-/2016 after activating and attempting to use my card at - it was declined. I have no idea what to think about my business interactions with BBVA Compass bank. I have had nothing but issues and frankly this is VERY upsetting. Why is BBVA bank treating me in this fashion? I have done nothing wrong. I called customer service and they informed me the account was opened on -/-/2016 and closed on -/-/2016. WHY ARE YOU DOING THIS? I have done nothing wrong to BBVA Compass to receive this treatment. ... |
BBVA Compass Credit card customer service / customer relations June 11, 2015 - Currently on a landline and cell phone calling BBVA Compass. I 've already been on hold for over - minutes and counting. It appears that this bank does not want to answer my question/concerns. I 'm currently out of footprint, and would have to drive - hours to get my credit card issue handled. I 've used the call back option before, but the problem is they call back and give no information why they are calling back. How do I know this is n't - of the many telemarketing callers I get. So when you do answer, it 's typically hours later while you 're doing something else and not thinking... |