Resources for resolving common issues with FCI Lender Services Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to FCI Lender Services Inc. and work to get a response. After your complaint is forwarded, FCI Lender Services Inc. has 15 days to respond to you and the CFPB. FCI Lender Services Inc. is expected to close all but the most complicated complaints within 60 days.
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FCI Lender Services Inc. Mortgage trouble during payment process December 1, 2018 - I purchased my FHA home loan in -. I lost my federal government job in -. - - - sold the loan in - ; to - - ; due to delinquent payments. -, - sold the loan to an - ; due to delinquent payments. The alonge note is not the original ; as I purchased the loan in -. The Lender has converted my FHA loan to a conventional loan. The lender is expeditiously trying to sell the property without honoring a loan modification ; as required by law. I was never notified that I no longer had a FHA loan... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure March 2, 2017 - We have been trying to negotiate with the holder of our mortgage loan FCI Lender Services in -- but are being stonewalled and given false information while they work to auction off our home we have owned for 50 years. FCI has claimed that since they are a private company that they are not bound by any federal or regulatory guidelines that govern mortgages. Based on earlier complaints we had registered with FCI, they agreed to open a review and issued a denial letter on - -, 2017 ( uploaded ). In the denial they state that they will not use my wife 's income because " unable to coun... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure February 27, 2017 - Lender and servicer are in violations of the CA HBOR. They acknowledged that they received a complete modification package from us. After a day, they decided to deny us for the loan modification. They never fully reviewed the loan mod package and never suggested and discussed with us the alternative options to prevent foreclosure. They made clear their decision to deny us for the loan mod is final and subject to no further appeal. They never stopped the foreclosure sale date while we are seeking for the approval of the loan modification option. Thank you.... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure February 11, 2017 - Hi. My loan recently was bought and transferred -/-/-. Before the loan was transferred to the new servicer, the previous servicer approved us for a loan modification. ( HAMP I believe ). I received a letter that we had been approved, dated -/-/-, and our loan was transferred on -/-/-. The new servicer/investor is refusing to honor the modification. What can I do. We really need this modification or we might lose our home... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure January 9, 2017 - Hello, I am working on a short sale that has a sale date. I submitted the package to the 2nd lien on - I called today and they told me they did n't receive anything. This short sale is time sensitive and we ca n't keep sending paperwork over and over that has been already submitted.... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure December 20, 2016 - -/-/2017 I verbally called the servicer FCI Lender Service Inc to request solution to the delinquent mortgage and to prevent forclosure. I am the ex-spouse of the Primary borrower and as result of the divorse was awarded the home. A package was to be sent which would allow me to apply for a modificaton and it was sent & received -/-/2017. There we no letter that were sent out requesting additional information and it was n't until 2 weeks later when a letter was recieved stating that there was a foreclose date of -/-/2017. During this time we were miss-informed about a Chapt -, due to ... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure December 7, 2016 - I am facing foreclosure on my wife 's family home that they have owned for 50 years! I feel that I am a victim of unethical lending and servicing practices by the mortgage company FCI Lender Services in -, CA. They claim that since they are a private company that they are not bound by any type of federal or regulatory guidelines that govern mortgages and have refused to fairly negotiate with me. They have added on thousands of dollars in junk fees and disputed escrow fees and are telling me that I owe them $520000.00, even though my original 1st loan amount was only $300000.00. I have b... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure October 17, 2016 - I - -. would like to make a complain against F C I lender Services Inc.. for not allowing me a loan modification on my mortgage i am asking this company to give me a loan modification, so i hired attorney to get my loan modification, which is money i do not have to give, and i need, to get my loan modification, i need your help your help as soon as possible please, i have a sale date for -/-/2016.... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure September 18, 2016 - House is scheduled for foreclosure sale next month -/-/2016, attempts have been made to resolve the problems with the current Servicer " agent '' acting as an - entity called " - - - - - '' to avoid foreclosure but they simply refused to cooperate and follow Federal and State laws when a borrower is attempting to obtain alternative options to foreclosure. Since the Servicing Transfer from the prior Servicer, " FCI Lender Services , Inc. ( the current Servicer for - - - -, - - have never attempted to resolve the debt, make any attempts to evaluate for pot... |
FCI Lender Services Inc. Mortgage loan servicing, payments, escrow account September 18, 2016 - My home mortgage was originally with -, Then it was sold to FCI, which I have attached documentation. FCI illegally increased my from $24000.00 to -. Secondly. FCI needs to disclose the amount my mortgage was bought for because since my address did not change, - sold this note, I am only legally obligated for the amount this mortgage was sold for. I also believe these payments with FCI to be illegal and the CFPB should investigate this company.... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure August 29, 2016 - House is scheduled for foreclosure - -, 2016, the foreclosing lender is not in the chain of title for this alleged loan and in fact it appears that the alleged loan and mortgage or invalid. Attempts have been made to resolve the problems with this current " stranger Lender '' but they simply refuse to cooperate. They have never attempted to resolve the debt, make attempts to restructure or otherwise work with the homeowner. Additionally this is an 80/20 loan and the homeowner never received the 90 day letter or any other statutorily required opportunities to resolve this alleged debt.... |
FCI Lender Services Inc. Mortgage loan servicing, payments, escrow account July 29, 2016 - I purchased a house in 2005 for $140000.00. - - owned - mortgages, - for $110000.00 and the other for $29000.00. A couple years later I applied for loan modification. I was told by - - representatives to discontinue making payments while they reviewed the application for remodifying the loan. The loan modification was approved and I began making payments under the modification. Several years later I received a call from -fci saying I was behind in mortgage payments. They explained that unbeknownst to me - - sold them the - mortgage. I questioned why they too... |
FCI Lender Services Inc. Mortgage loan servicing, payments, escrow account July 27, 2016 - I apparently have a loan with FCI Lenders Services , Inc or with one whom they are servicing. However this company FCI Lenders Services , Inc has failed to send me statements, or provide any info such as a website on how I can obtain any info on the loan that I have been paying to them for quite some time since 2012. I have recently pulled my credit and nothing was found on my credit for FCI or of this loan at all. I have reached out to this company whom they advised me i have to reach out my request in email which I have and yet they still have failed to assist stating I now have to fax over ... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure July 27, 2016 - My husband and I were victims of a loan modification scam in -/-/- that caused us to become behind on our mortgage payments. When - was made aware of this by the FBI and Civil Rights Authorities they agreed to give us an Uncontrollable Right Off stating that we did not have to pay any more mortgage payments as long as we stayed in our house but must get insurance on it and pay the property taxes each year.We did this and heard nothing from anyone and we have not receive a mortgage statement scene -/-/-. Then -/-/- we receive a foreclose notice from FCI Lender Services. We sto... |
FCI Lender Services Inc. Mortgage application, originator, mortgage broker May 2, 2016 - Under 12 CFR 1024.38 ( b ) ( 2 ), the servicer must properly evaluate loss mitigation applications by providing accurate information regarding loss mitigation options available to the borrower and ensuring that a timely review is made of said application. The procedures must also comply with 12 CFR 1024.41. I made an application for a loan modification and it was not fairly or properly processed. It was denied based on erroneous information. On or about - -, - I requested a loan modification from FCI Lending Services , Inc. On - -, -, I received a letter from FCI Lending Se... |
FCI Lender Services Inc. Mortgage application, originator, mortgage broker April 4, 2016 - I contacted FCI Lender Services on - - by phone and spoke with a - - at Extension - who informed me that I FCI Lender Services provides the negotiations for Loan Modifications and that I needed to put together the package of information and send it to them via fax or mail. I submitted my loan modification application and completed their questionnaire on - -, 2016 via fax and also by USPS with receipt requested delivered on - -, 2016 and signed by a - -. Today is - -, 2016 and I have not received any response to those my Loan Modification request or acknow... |
FCI Lender Services Inc. Mortgage loan servicing, payments, escrow account March 31, 2016 - I - - - certified that my Company downsized in 2012 and my hours were cut from - hours to - per week, and my Spouse - - was forced into retirement following and injury. Our Income was reduced and we filed bankruptcy, however, the medical costs and other obligations have depleted our savings. We have been made to feel like a ping-pong reaching out to so many Lenders, from - to -, to - - - , to - . Each time we thought we had a Loan Modification moving forward, a new Servicer pops up. Currently we are being service by FCI : Lender Service, and they are relu... |
FCI Lender Services Inc. Mortgage loan servicing, payments, escrow account March 24, 2016 - FCI Lender services became the servicing company for my mortgage loan ~3-4 years ago. I have been paying on the loan since this time with no late or past due payments. Upon refinancing another mortgage I learned none of my payments ere being reported to the credit bureau. In order to pay off this company a verification of mortgage was needed. This process was very complicated and I later found out cost $25.00. This charge I was unaware of until I received my monthly statement. On -/-/16 I called in to pay off my loan. Upon speaking to the CSR I was told that I could n't pay off my loan... |
FCI Lender Services Inc. Mortgage loan servicing, payments, escrow account March 7, 2016 - My family had experienced a hardship. My fiance became - and shortly after I had lost my job. I proactively reached out to the bank because just in case I ran into any trouble paying my loan. The bank was -. - placed me on a forbearance plan. I did not know that this would impact my credit. They asked me to complete paperwork for a loan modification -but before it was finalized sold my loan to - - . - had modified my loan but sold it to - -. - - would not honor the modification and told me it was done wrong. - - changed the modification and increased it by a... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure February 23, 2016 - - - - - - - - - -, FL - On - -, - my mailman knocked on my door and when I opened the door he gave me a piece of mail that was intended for my next door neighbor at - - - -. The mailman knew me personally and even though the address on the correspondence had the wrong address, it had my name on it. My address is - - - -. When I opened the letter it was an " Intent to Foreclose '' from the Law Office of - - -, -. on behalf of a - - - -. Had the mailman not delivered this piece of mail to me I would never had ... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure February 15, 2016 - I got a heloc loan with - - - - 2006 .. the loan was transfered to - - - ..- - had pmi insurance on the heloc ..the loan went into default and was transfered to - - - -, - . there I spoke to a representative there who told me that the loan was paid in full by - - -. now a company call FCI lender Services inc - - - - Ca - is threatening to foreclose on my property. my concern is if the loan was paid in full by - - - with pmi insurance how can this debt be collected on again.. and can they foreclose on my property..? ... |
FCI Lender Services Inc. Mortgage loan servicing, payments, escrow account January 21, 2016 - - - - had a repayment plan in place when her loan was transferred from - Mortgage Servicers to FCI Lender Services. FCI failed to honor the repayment plan approved by -, and moved the homeowner to foreclosure. - sent an email to FCI confirming the repayment plan, and FCI still failed to honor the plan approved by -. ... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure December 7, 2015 - Hello CFPB, I would like to bring to your attention an injustice matter that I have encountered concerning my home of 33 years with different mortgage companies. I 'd worked for - in -, - for approximately 15 years. Due to an on the job injury, I began having problems with my legs and was placed on light duty for a number of years before I was forced to quit, in - -, due to unable to completely perform the job task, per new management. During the next couple of months I received unemployment, but really struggled to pay my bills and got extremely behind. Fortunately, I was appro... |
FCI Lender Services Inc. Mortgage loan modification,collection,foreclosure October 25, 2015 - Right as my chapter - was ready to be dismissed, they filed a claim that I had not made a payment in over a year. They asked for Release from Stay and it was granted as my attorney did not file a motion to dismiss their motion. Their attorney stated to the Trustee that the lender would accept payments from us as long as we continued to make them. Of course, now the loan has transferred to a different lender who will not accept payments claiming we are too far behind. I have given proof of all my payments to my attorney who is supposedly working all of this out, but in the meantime, I have s... |
FCI Lender Services Inc. Mortgage loan servicing, payments, escrow account July 1, 2015 - In -/-/- my spouse, - - and I, - - filed bankruptcy which was paid off and released in -/-/-. -/-/- we were informed that the loan was sold from Homecommings to FCI. Discussion with FCI I was informed that they purchased the loan seriously delinquent. I informed them that the information was incorrect. I continued to pay FCI awaiting a discovery of documents until -/-/-. FCI has refused to work with me insisting that the was purchased approx. -. I requested documentation from the bankruptcy trustee which shows that the loan had a balance of approx. - at th... |