FCI Lender Services Inc. Mortgage Complaint

FCI Lender Services Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New York

My family had experienced a hardship. My fiance became - and shortly after I had lost my job. I proactively reached out to the bank because just in case I ran into any trouble paying my loan. The bank was -. - placed me on a forbearance plan. I did not know that this would impact my credit. They asked me to complete paperwork for a loan modification -but before it was finalized sold my loan to - - . - had modified my loan but sold it to - -. - - would not honor the modification and told me it was done wrong. - - changed the modification and increased it by an additional $500.00 and sold my loan to FCI Lenders, LLC -/- . They sent me a letter informing me that I was late on my payments. I was never late on my modifications ever and decided to discontinue my escrow account asking me to pay the principle only for -/-/2016 and -/-/2016 - the representatives name was - - ( - ) -. I explained to - that my loan should be in good standing and that they can not change the terms of my


- ) -, I asked them to honor my loan modification and - is telling me that my house is upside down and I should find another lender to give me a loan. - informed me that they will take $230000.00 for my loan. I forwarded all the bank statements showing them I have not defaulted on any payments. They will not continue my escrow and do not honor my loan modification. Why are we asked to complete all these forms and the government has a program and the banks sell your loan and then put the responsibility to show payment on the borrower and want to remodify my loan or get a new loan. Help me please - I can be reached at - my name is - -.