FCI Lender Services Inc. Mortgage Complaint

FCI Lender Services Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker Arizona

Under 12 CFR 1024.38 ( b ) ( 2 ), the servicer must properly evaluate loss mitigation applications by providing accurate information regarding loss mitigation options available to the borrower and ensuring that a timely review is made of said application. The procedures must also comply with 12 CFR 1024.41. I made an application for a loan modification and it was not fairly or properly processed. It was denied based on erroneous information. On or about - -, - I requested a loan modification from FCI Lending Services , Inc. On - -, -, I received a letter from FCI Lending Services Inc. indicating that I needed to provide additional information ( the - and - federal tax return and the last - paycheck stubs ) by- -, -. I sent the additional information on - -, - by express mail and it was received by FCI on - -, -.


via - -, he denied the loan modification based on " insufficient income ''. " Debt to income ratios - siting the average monthly income on PAST tax returns of $9200.00 and not the current income submitted which shows income averaging over $17000.00 per month in -. The - paystubs that were sent to FCI, Check # - dated - and # - dated - respectively show income totaling $34000.00 during that two-week period which was completely ignored. The denial was based on erroneous information. My loan modification application was not properly processed as it ignored the current income and based the decision on past revenue which is not relevant today. Additionally, I have requested a complete detailed explanation of the current deficiency which has gone unanswered. I believe the current monthly payment is also incorrect and does not reflect the terms in both the Truth in Lending Statement as well as the actual terms of the Adjustable Rate Note.