First Citizens Checking Account Complaints

Review and analysis of over 53 Checking Account complaints against First Citizens

First Citizens consumers have reported over 53 official complaints related to Checking account. Out of the 53 consumer complaints against First Citizens, 21% were disputed by the consumer (i.e. the consumer was not happy with how First Citizens responded to their complaint) and 98% were processed in a timely manner. 9% of consumer complaints against First Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.

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New Checking Account Consumer Complaints


First Citizens Bank account or service problems caused by my funds being low

July 2, 2016 - Despite never, during my 9 years as a customer, being opted in for overdraft services on my checking account, First Citizens Bank explicitly applied - overdraft charges to my checking account on -/-/16 totaling $72.00. This was apparently due to a trio of non-reoccurring purchases made over the two previous days using my debt card, totaling approximately $13.00. I contacted customer service to see if the problem could be resolved, but they declined to waive the fees. According to their own Basic Overdraft Service Disclosure, they had no choice but to decline the purchases, knowing...

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First Citizens Bank account or service account opening, closing, or management

June 24, 2016 - - -, First Citizens Bank has an advertisement on line, in their website https : //www.firstcitizens.com, where there is a bonus of - for opening a new checking account. However, it does n't say that the checking account is subject to credit approval. After I fill out all my information, at the end, I was denied. I thought maybe they needed more information like my Driver License and proof of address etc. However, today I received an alert, that yesterday - - Bank checked on my - credit bureau. It is an usual or not a common practice for a - bank to measure credit exposure ...

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First Citizens Bank account or service account opening, closing, or management

March 24, 2016 - I went through a divorce several years ago. Thereupon, I had no idea of the existing mutual debt my x-husband and I had with with First Citizens Bank in -, -. I received no calls, notices, etc. All of the aforementioned went to my x-husband. Subsequently, he closed his account at First Citizens, and started banking elsewhere. Unbeknownst to me my SSN was still attached to this debt. Therefore, First Citizens cleaned out my personal bank account. At this point in time, I was a single mother with - daughters, and unemployed. I finally secured a job in - - and have been working on ...

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First Citizens Bank account or service account opening, closing, or management

March 24, 2016 - I went through a divorce several years ago. Thereupon, I had no idea of the existing mutual debt my x-husband and I had with with First Citizens Bank in -, -. I received no calls, notices, etc. All of the aforementioned went to my x-husband. Subsequently, he closed his account at First Citizens, and started banking elsewhere. Unbeknownst to me my SSN was still attached to this debt. Therefore, First Citizens cleaned out my personal bank account. At this point in time, I was a single mother with - daughters, and unemployed. I finally secured a job in - - and have been working on ...

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First Citizens Bank account or service account opening, closing, or management

March 17, 2016 - I brought my checking account to a $0.00 balance and then called customer service to close my account. First they refused to close it over the phone and said I was required to go into a branch if - is within - miles from my home. When I looked up a location there was not a local branch so the customer service rep told me to fax a letter to - to deposit operations with my full name, account number, and current address along with my signature and they would close the account. I faxed the letter and then called customer service to confirm they received it. They did confirm it was sent ...

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First Citizens Bank account or service making/receiving payments, sending money

January 13, 2016 - In - 2015 I used my First Citizens online bill pay service to pay several bills. First Citizens returned the bills as unpayable, even though I had more than enough money in my account to pay them. I have made repeated phone calls to correct this, and was told something different each time. Each time I was assured that the problem was resolved and the creditors were paid. I am now getting collection notices from - of the creditors, as well as late fees and damage to my credit report. I am attaching my First Citizens bank statement for that month to show a balance of over $20000.00, as...

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First Citizens Bank account or service deposits and withdrawals

January 4, 2016 - I made an online purchase using my debit card on - - 2015. The merchant did not have one of the items I ordered in inventory, and said they issued a $10.00 credit for the item. I have never received the credit. I talked to the merchant and they said everything has processed on their end, and there was nothing more they could do, and to call my bank. I called my bank, and they said there is nothing they can do. My understanding is that the bank has an obligation to investigate any reported error, however they refused to do so. They said my only option is to return the part of the order ...

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First Citizens Bank account or service account opening, closing, or management

December 9, 2015 - Currently I have no way of viewing my Checking account online or view my Statements because I have my statements done electronically. I called the ban today to find out why I can not view my checking account online and they referenced -. When I called this number the number referenced -. I have no way of finding out how much the bank actually put me in debt on the - of - due to a bank error in their online banking. This error cause my bills to be paid out double and created an over draft. When I identified the issue I ensured I contacted the bank and emailed the bank. In - 2015 ...

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First Citizens Bank account or service account opening, closing, or management

August 5, 2015 - Placed a call to customer service to learn why security questions were changed rapidly within 5 minutes of logging in/out. Upon return to www.FirstCitizens online.com to log on my security question was changed to request information where my mother was born. I did not authorize nor set this question myself. ...

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First Citizens Bank account or service making/receiving payments, sending money

June 17, 2015 - I am having a problem with my bank returning funds which were released to the wrong party. I made payments and they were not received by the intended party yet released and not credited back to me when this was brought to the attention of the bank. I furnished all the detail requested of me to the bank. I have yet to have anyone at the bank reach out to let me know what the status of this investigation is. I have e-mailed at least - times, and telephoned repeatedly to only be told this is going to take more time. The first date the bank made a formal notation was - -, 2015. I had been...

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