First Citizens Bank Account Or Service Complaint

First Citizens Bank account or service department,

Checking account Problems caused by my funds being low North Carolina

Despite never, during my 9 years as a customer, being opted in for overdraft services on my checking account, First Citizens Bank explicitly applied - overdraft charges to my checking account on -/-/16 totaling $72.00. This was apparently due to a trio of non-reoccurring purchases made over the two previous days using my debt card, totaling approximately $13.00. I contacted customer service to see if the problem could be resolved, but they declined to waive the fees. According to their own Basic Overdraft Service Disclosure, they had no choice but to decline the purchases, knowing I 'm not opted in, but they did n't.