Review and analysis of over 48 Conventional Adjustable Mortgage (Arm) complaints against Round Point Mortgage
Round Point Mortgage consumers have reported over 48 official complaints related to Conventional adjustable mortgage (ARM). Out of the 48 consumer complaints against Round Point Mortgage, 25% were disputed by the consumer (i.e. the consumer was not happy with how Round Point Mortgage responded to their complaint) and 100% were processed in a timely manner. 2% of consumer complaints against Round Point Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Round Point Mortgage Mortgage loan servicing, payments, escrow account March 1, 2017 - ESCROW COMPLAINT This escrow was forced on me against my will and without my consent. I had an outstanding balance on my taxes of -. I did n't know about it and as soon as the county informed me by mail, I paid it. However, I was too late. Roundpoint paid it and forced an escrow. They claim that they called my house many times. I have the phone records. THERE WERE NO CALLS. No letter was sent Once in -/-/- there was a - ( - - ) shortage on my taxes. They want to also claim that this " deliquency '' was another reason for the escow. They actually wasted a stamp to let me know t... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure January 1, 2017 - I entered a mortgage loan agreement with Roundpoint Mortgage for a short-term loan on an investment property located @ - - - in -, Ga. When the loan became due, the market did not support selling the property, so i sought a loan modification. Surprisingly, this process took well over eighteen ( 18 ) months, with the lender CONSTANTLY requesting updates on paperwork, e.g. my income, account balances, etc. When the modification was finally offered, it was not based on the amount i had owed at the time the loan expired, but included the months of payments during which the loan had bee... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account December 16, 2016 - In - 2016, I requested removal of PMI and was informed it would be removed after the - payment. It was not. Then weeks later informed to submit an additional request. I did that and still nothing has transpired. Your customer service continues to tell me it is in process. The only requirement for my loan currently is it be under 75 % LTV which it is based on the appraisal you have already obtained yourself. No one can provide me with a reason as to why it has not been removed. I have been on the phone for hours with your customer service line and I am still on hold. I submitted payment... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account October 6, 2016 - I received the house at issue in my divorce and have been paying for it exclusively since -/-/-. In -/-/-, my ex husband declared bankruptcy. Roundpoint Mortgage Servicing has refused to communicate with me about the loan - the amount due, the pay off amount and timeliness of payments. My ex-husband 's bankruptcy was discharged -/-/- and it has been closed since -/-/-, and still Roundpoint has refused to provide to me any information regarding the loan, despite numerous telephone calls and letters... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account September 20, 2016 - Roundpoint Loan Number - I suffered hail damage on my home in mid-/-/- 2016. Submitted a claim to - my home insurance company during the first week of - 2016. - issued payments for the same during the last week of - 2016. Around - -, 2016 we fedexed to Roundpoint the - checks and other paperwork as requested by Roundpoint for a disbursement from them to us. Since - -, Roundpoint has not contacted us even once regards disbursal of insurance proceeds. We have spent more than 5 hours on the phone with various Roundpoint reps and have got a variety of excuses but... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account June 14, 2016 - Roundpointcontinue to contact us and failing to provide evidence and proof of steps taken showing how they calculated the amounts. I have documentation from assessor office of - - -. Concerning property - - - - Louisiana - qualify for special assessment, we also have documentation from fema confirming flood insurance is n't a requirement so it 's a little disturbing as to way this company is reporting incorrect information and another thing roundpoint states roundpoint paid - county incorrect. This company is out just to capitalize of my husband and I and to manipula... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure May 23, 2016 - Have been trying to complete a short sale for over 2 years with Rounpoint mortgage. As of - - they have all documents to make a decision. It has been 53 days now and they still will not make a decision or respond to me. I was told they would approve or decline the short sale in 30 days after they have all docs needed were received. I have a cash buyer ( - cash buyer that has tried to purchase the property ) and he is not going wait much longer. This is not how any mortgage company should be operating. I do n't know why it is taking so long.... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure May 17, 2016 - I have been trying to complete a short sale with Roundpoint mortgage for over 2 years. They continue to stall and keep asking for more documents. I finally completed all their document requests as of - -. I was told they have a " complete package '' that was submitted to " processing dept ''. I was told they would make a decision in 30 days.. It has been 47 days and they still will not make a decision. I have a cash buyer that will not wait much longer. This is my - cash buyer. All other cash buyers have walked due to the delays from Roundpoint.Their last excuse was the the buyer 's n... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure May 3, 2016 - I have been attempting to do a short sale with Roundpoint Mortgage for over 2 years. I have a cash buyer and have submitted all the required paperwork to Roundpoint Mortgage and they will not tell me if the short sale is approved. I spent over 30 days submitting every document they asked for. They told me that on - - 2016 they has all the documents needed and that now it would be up to 30 days to " process the short sale ''. They continue to stall and drag this out until my buyer moves on to another property. I am working with my - cash buyer and he is about to walk also. This company... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account May 2, 2016 - We have requested information from roundpoint concerning payment information this company has refused to follow legal documents and have added all types of additional fees and interest, we have sent in copies of documentation this company refuses to follow and know sent a default and intent to accelerate we have all receipts from making good faith monthly payments ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account May 2, 2016 - Round point mortgage servicing company have refused to provide information concerning the terms that was signed on property - - - - Louisiana - they have applied all payments made has been held back as though we are n't making payments. I HAVE ALL DOCUMENTS FROM ATTORNEY OFFICE, HUD CONTRACT. ... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account April 12, 2016 - We have a mortgage with Roundpoint Mortgage Servicing. Apparently the escrow balance changed which changed our monthly payment. Roundpoint has debited our - checking account for the old amount, but will not apply this to our payment. They have not called, emailed or otherwise contacted me or my wife. Now they have added a " late payment '' fee and consider the account overdue and " in default. '' I have emailed them over 20 times on their site and they have not read or responded. I have called and left messages as per their instructions and nobody has called me back. ... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure March 15, 2016 - I have been attempting to close a short sale for over 2 years and Roundpoint mortgage continues to stall and delay by asking for documents not needed or have been sent to them. I have had - cash buyers and the last - is about to give up. They send me confusing requests in the mail so I have to call them to find out what they need. I can not reach my account rep by phone and have to wait until call me. When I send them a doc ( by email ) it takes 3 days for them to read it. ... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure February 12, 2016 - RoundPoint - - - - - - - -, La - CA - Short Sale Package was submitted to RoundPoint on -/-/-. The offer price is $ -. Finally on -/-/- we were told that they were looking for a net of $ -. The rep we spoke with sent a message to their negotiator, - -, to call us back by the end of the day to discuss. We were assured we would get a call by the end of the day. No one called us. In addition, the rep we spoke with did n't even know what - was. On -/-/- we sent an email to - - requesting a call back. No one called ba... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account January 10, 2016 - they used my house payment to pay escrow, then reported that my house payment was late! ... |
Round Point Mortgage Mortgage loan modification,collection,foreclosure May 18, 2015 - -/-/- - -Emailed Roundpoint loan modification packages previously sent to - as Roundpoint Mortgage representative said I could send them in instead of waiting on - - to send them as part of the loan servicing transfer. -/-/- - -I called Roundpoint and spoke with - - in the Loss Mitigation Dept. , he requested : 1. ) 2 months of bank statements both borrowers. 2. ) Non-borrower contribution letter +last 30 days of pay stubs for $300.00 additional income. 3. ) New date on RMA 4. ) Last 30 days of pay stubs for both borrowers 5. ) - Tax returns for both bor... |