Round Point Mortgage Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure

Round Point Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

Have been trying to complete a short sale for over 2 years with Rounpoint mortgage. As of - - they have all documents to make a decision. It has been 53 days now and they still will not make a decision or respond to me. I was told they would approve or decline the short sale in 30 days after they have all docs needed were received. I have a cash buyer ( - cash buyer that has tried to purchase the property ) and he is not going wait much longer. This is not how any mortgage company should be operating. I do n't know why it is taking so long.

Round Point Mortgage customer in California
May 23, 2016

* Source: CFPB Complaint Database

Round Point Mortgage response to complaint:
Closed with explanation

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