Review and analysis of over 128 Vehicle Loan complaints against BMW Financial Services
BMW Financial Services consumers have reported over 128 official complaints related to Vehicle loan. Out of the 128 consumer complaints against BMW Financial Services, 39% were disputed by the consumer (i.e. the consumer was not happy with how BMW Financial Services responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against BMW Financial Services resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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BMW Financial Services Consumer Loan managing the loan or lease May 25, 2016 - During the week of - - I contacted BMW Financial Services to process a payment for -. I was out of the - and unable to connect to the internet to process it online. I requested that the representative ( I believe his name was - but can not recall ) activate - since I am currently traveling out of the - for work. He explained that I could do it online but I specified that I did not have access to the web. He confirmed my bank account was on file with BMWFS and that he could take care of it. Today I received a call from BMWFS stating that they have yet to receive a payment f... |
BMW Financial Services Consumer Loan managing the loan or lease May 19, 2016 - I have a vehicle loan through BMW Financial Services. I was thirty days late for the - -, 2015 payment. - of my credit reports state they the - late was - 2015 and the other says - 2015. I have disputed this with the bureaus and BMW responded that they were reporting correctly and they are not. I have attempted to resolve this through contacting BMW on multiple occasions and I continue to get different answers. I am requesting assistance to have the credit reports report correctly as showing the payment was - days late for - 2015. I have attached a letter from BMW that ... |
BMW Financial Services Consumer Loan managing the loan or lease May 19, 2016 - I totalled my vehicle in -. After paying my deductible and confirming that I did indeed have gap insurance through the dealer from which I purchased my vehicle, the matter should have been settled. Now, six months later BMW financial is attempting to collect money from me in the amount of more than -. They also ran my credit when I attempted to buy a replacement car. After the credit was ran they told me the vehicle for which my credit had been ran was no longer available putting an inquiry on my credit for no reason. The claim number is - adjuster was - -... |
BMW Financial Services Consumer Loan managing the loan or lease May 12, 2016 - I requested a due date change from bmw financial in - 2015. They advised that the process would take 60-90 days. My payments were set up on weekly disbursements from my bank account. Once the due date change the final payment for -/-/- ( i believe ) posted on the - day and BMW marked me as late with all - credit agencies. It was to my understanding that an account had to be 31 days late to be reported delinquent with the credit bureaus. I asked them to remove the late. I have disputed it. Im trying to get the vehicle refinanced with my credit union and was told that the late from... |
BMW Financial Services Consumer Loan managing the loan or lease April 20, 2016 - HI I TRADED IN A VECHILE 2 YEARS AGO TO - - IN - NEW JERSEY. COMPANY NEVER PAID THE LOAN OFF ON THE VECHILE. IVE BEEN PAYING IT FOR A YEAR AND HALF AND UNABLE TO PAY ANYMORE. THE DEALERSHIP SOLD THE CAR TO ANOTHER PERSON AND REMOVED THE LEIN OFF THE TITLE AND MYSELF AS TITLE OWNER. I FILED A POLICE REPORT WITH THE POLICE DEPARTMENT IN NEW JERSEY. THE VECHILE WAS NEW YORK STATE TITLED WHEN I WAS LIVING IN NEW YORK. THE BANK HAD NOTIFICATION FROM THE DEALERSHIP THAT THE VECHILE WAS TRADED IN, I EVEN HAD PAPERWORK OF THE TRADE IN WHEN IT TOOK PLACE. THE DEALER I BROUGHT THE CAR FROM WAS ... |
BMW Financial Services Consumer Loan managing the loan or lease March 16, 2016 - In late 2010 we opened a car loan account with BMW Financial after paying by mail for a number of months, we contacted customer service at BMW Financial to set up our auto-pay. They walked me through the process, i specifically asked if I need to make an interim payment and they said no. 33 Days later I just happened to check my account, because i had not seen money removed from my bank account. i contacted BMW directly and they said I was late 33 days and needed to pay for the missing payment during the transition period. They also said although it was technically beyond 30 days, that they wo... |
BMW Financial Services Consumer Loan taking out the loan or lease December 27, 2015 - As stated before in several complaints against BMW Financial Services and again here, payments on my loan do not reflect a total of - down as negotiated with selling dealer, BMW of - -. The sales manager, -, was attempting to extort - out of me as a total of - was supposed to be put down. However, only - was put down and - wanted me to give him - in cash for his pocket. His exact words were, " You 're putting down - but it will only show - ''. Complaints against dealer have been made with - ( - ), Attorney General of Connecticut, Consumer Affairs in Conne... |
BMW Financial Services Consumer Loan taking out the loan or lease December 18, 2015 - We purchased a CPO BMW from - - -. Since then my vehicle has been in and out of the service department at least 9 times since - of this year. I was told it was a gas tank that was replaced the first time after I was told that there was not even one tank in the world but keep driving on it although it was burning gas. BMW Corp office contacted me after I emailed everyone I could locate and offered me a - customer loyalty check. After I accepted the check and believed my car to be repaired, I received an email that my vehicle gas tank had arrived to the service department. Via ema... |
BMW Financial Services Consumer Loan managing the loan or lease managing the loan or lease December 11, 2015 - The payment amount on my loan with BMW Financial Services should be lower. At time of purchase the sales manager at the dealership, -, stated it would show - down but I was actually putting down -. He also stated to give him the - difference in cash and that the dealership makes enough, he needs the money for himself. Needless to say, I did not give him the money, it was supposed to go towards the loan. Numerous complaints have been filed against dealership, as well as against BMW Financial Services. I understand they can not or will not lower payment amount by restructuring the de... |
BMW Financial Services Consumer Loan problems when you are unable to pay problems when you are unable to pay December 1, 2015 - My husband and I have a car loan with BMW through -. Our payment is $500.00 a month and which we signed up for. We 've had difficulty making our payments the last few months. We asked them to refinanced it and they said we were not approved. We told them more than once that it is hard to make our payments and they have not given us any relief. ... |
BMW Financial Services Consumer Loan taking out the loan or lease taking out the loan or lease November 25, 2015 - On - -, 2015 I purchased a - BMW 528i from - BMW of - through their " Owner 's Choice '' finance program. Before visiting the dealership, I researched the lease specials available and intended on leasing a vehicle ; in fact, until I spoke with the Finance Manager, all payment terms discussed with the sales representative and sales manager were, as I understood, lease payments. After we came to what I felt was a satisfactory payment amount, I was sat with the finance manager who explained the " Owner 's Choice '' program to me. He explained that the differences between " owner 's... |
BMW Financial Services Consumer Loan problems when you are unable to pay problems when you are unable to pay November 20, 2015 - BMW Financial approved me at Prestige BMW in -, New Jersey for about - on a brand new M235i with some Dinan parts. However, I am - I put nothing down and I got approved, mind you I make about - a month so I thought it would be impossible to get approved. I gave it a shot and it happened I left with my brand new M235 the same day. The issue I am having now is affording it, I agreed to pay $1000.00 a month because I am an idiot and I completely regret the impulsive decision now. At this point I agreed to a vehicle surrender, still waiting on a call from an agent to schedule a time ... |
BMW Financial Services Consumer Loan managing the loan or lease managing the loan or lease November 13, 2015 - Received a collection call from the company who has the loan. It is a vehicle loan. The collector said that they would take my home and that the dealership made the first payment, if so there is no issue. Total lies. ... |
BMW Financial Services Consumer Loan problems when you are unable to pay problems when you are unable to pay November 12, 2015 - On - -, 2015 I faxed to BMW Financial services Collections department, the Death Certificate of - - ; Probate Court Order naming - - as Heir of the Estate of - - ; and a Power of Attorney for - -, appointing, - - as the Executor of the Estate of - - -. On - -, 2015 I called and spoke with an associate in the Collections department who confirmed the receipt of the above-referenced documents. BMW Financial Service by and through its collector, disregarded the court order by withholding details of the account and refused to provide the Pay-off am... |
BMW Financial Services Consumer Loan problems when you are unable to pay problems when you are unable to pay November 4, 2015 - BMW Financial services is reporting information to all - credit bureaus, incorrectly. I disputed the information on all - credit bureaus, yet they still report it incorrectly. I need the account removed, completely, from my credit file. ... |
BMW Financial Services Consumer Loan managing the loan or lease managing the loan or lease October 22, 2015 - I purchased a - Chrysler 300. Alphera was the finance company. I also purchased - protection. My vehicle was stolen in - 2015. Immediately after, I notified - & Alphera. I also made a payment a day after my vehicle was stolen. Upon opening the claim with - -, my insurance company and -. Alphera 's third party, - -, opened a GAAP claim -/-/-. I signed all of my paperwork with - by - -. All we needed was a Letter of Guarantee from Alphera ( through - - - - ). I sent in all the paperwork that was required in a timely manner. - - just need... |
BMW Financial Services Consumer Loan taking out the loan or lease taking out the loan or lease October 19, 2015 - The payments on my loan are supposed to be slightly lower as I was supposed to have an additional - down, the sales manager at the dealership was trying to pocket the money for himself so was unable to do so. I purchased the vehicle on - -, the sales manager said I was putting a total of - down but would only show - and to give him the - difference in cash. I realize this is not an error on end of BMW Financial, however, they should be willing to adjust payment amount if I can put the additional - down as planned. Complaints have been filed directly against dealership, BMW... |
BMW Financial Services Consumer loan managing the loan or lease October 3, 2015 - I purchased my certified pre-owned vehicle from a reputable BMW dealership in -, 2014. I then had to take my vehicle in due to the car stalling and having to be restarted at times when I stopped at red lights or random traffic stops. I took the vehicle in this last time a couple of weeks ago as the car did not turn back on in the middle of a busy traffic Intersectin in - California. A BMW dealership had to replace the complete fuel system at this time. I asked that BMW repurchase my vehicle since it has been documented that it is no longer safe. BMW, NA only offered to make me a lump sum... |
BMW Financial Services Consumer loan managing the loan or lease September 28, 2015 - A credit report was obtained and there was a charge off auto loan from Alphera Finanical Services reporting. The information was not complete so disputes were filed with all - reporting agencies. After several unsuccessful attempts with the bureaus to try and get this information I sent a direct request to the company asking for validation and evidence of what they are reporting to the bureaus. They responded with an acceptable letter stating that they would not send information to a 3rd party. I AM NOT A THIRD PARTY. I am also unclear how with their correspondence stating IT IS OUR POLICY... |
BMW Financial Services Consumer loan taking out the loan or lease September 28, 2015 - I went to - BMW in - - to purchase a car. I found - I wanted and I also had an older - to trade in. I worked out a deal with the dealer that they would pay off my loan for my older BMW for $12000.00. I got my payment numbers down to a number I could afford after the trade in etc of the old car ( $510.00 ). I went into the finance office to sign off on paperwork. He offered me of course several extra options for warranties etc, all to which i declined bc i could not afford more than $510.00 per month. He showed me on his computer the -, and if i added anything it would b... |
BMW Financial Services Consumer loan managing the loan or lease September 27, 2015 - I was charged a late fee when my due date is the - of the month, there is a grace period after that but I was charged a late fee well before payment is due. My original due date was the tenth, it is now the - and do not see why I should get a late payment fee. I '' ve attempted to call in to BMW Financial but they are never open when calling, I need to clarify why the late fee was charged and to adjust a payment I made, the date needs to be changed. However, I first need to clarify the due date is now the - so the account does not go thirty days late. ... |
BMW Financial Services Consumer loan taking out the loan or lease September 27, 2015 - My ex-boyfriend has his friend who - take back my old BMW and traded it for a brand new $47000.00 BMW. The dealership FORGED MY SIGNATURE on the contract, therefor I do n't even have a copy of whatever contract they signed. They switched everything over at the dealership and he drove the car around for two months without me even knowing he had done this. He did n't even pay for the car, and then it got repossessed and I get an outstanding balance bill. - credit collectors have gotten this account and then dropped the case once they reviewed the contract. I have been disputing this with... |
BMW Financial Services Consumer loan managing the loan or lease September 18, 2015 - I access over - dollars in fees from Bmw Financial in late fees. ... |
BMW Financial Services Consumer loan problems when you are unable to pay September 9, 2015 - On - l was injured at my ex employer - on the job in -.California. I purchased - - on - - because l was been paid in full in compensations than l was placed on Permanent - on - - as l -. l started receiving State - payments of around $- a month instead of my high salary of $- at my ex employerI have made contact with BMW Financial since my Injury and Financial Hardship and My Permanent - since - and Present. I explained my financial hardship and Retirement from Ex employer - for many years. I sent BMW Financial Hardship letters through fax... |
BMW Financial Services Consumer loan taking out the loan or lease July 13, 2015 - I purchased a - - - from - of - in - of 2013 using a loan funded by BMW Financial. The agreement called for $1000.00 incentive payment credit over the - - payments due. When I set up my payment account on the - website it showed the ( - ) $500.00 credits towards the loan. I made the - pro-rated payment. When I went to make the - payment, the credit had disappeared from the account. I took it in good faith that the credit would appear and made the pro rated payment. After questioning BMW financial and sending a letter to them I received a response that in... |
BMW Financial Services Consumer loan problems when you are unable to pay June 6, 2015 - I was behind on my loan and BMW contacted me and said that I needed to make a payment through - - or my car was at risk of repossession. Their employee - - specifically said that once I made the payment through - - that they would not take any further collection activity. I made the payment as requested through - payments using - - on - - and - - and provided my account number to - - using Urgent Delivery in a service that is advertised as the receiving party getting the money in minutes. On - - BMW repossessed my car in complete contradiction... |
BMW Financial Services Consumer loan shopping for a loan or lease May 25, 2015 - I had went to BMV of - located at - - - - in -, Texas - on -/-/- and I met with - - the Client Advisor and - - - the General Sales Manager. I ended up speaking to - - - the General Sales Manager which he showed me an print out the payoff from - - of what I owed was $21000.00 but they only offered me $14000.00 for the trade in. My truck was an -/-/- Mitsubishi Outlander Sport with -, - miles on it. I advised I did not want to go up in payments that I needed to stay at $400.00 a month. When talking to - - - he advi... |
BMW Financial Services Consumer loan managing the loan or lease May 7, 2015 - On - - I sold back my vehicle to - in -, it was purchased on - -. They gave me 46k for it but took off 1k due to minor rim damage, some scratches on rims. At the time of purchase in - several warranties were also purchased including, rim/tire, theft, environment, etc. The dealer should have known about the rim/tire warranty as they sold it to me back in -, this would have covered damage. Instead, they took off 1k off the selling price of 46k. The warranties were never canceled by the dealer, I was referred back to them by the issuing companies for cancellation. Please n... |
BMW Financial Services Consumer loan taking out the loan or lease April 29, 2015 - On -/-/- I came to a dealer of - -, - - - -, -, IL -, I purchased a car for $27000.00 a - - serial no. -. After signing the installment contract at - - the very next day which would be -/-/- I came into the dealer to exercise my right to rescind the contract within - hours of the signing this contract after I noticed that the dealer and the co-conspirator - Financial Services committed appraisal fraud. During -/-/- I came into the dealer to speak to the finance manager and informed him that I was exercising my right to rescind the l... |
BMW Financial Services Consumer loan managing the loan or lease April 22, 2015 - After my auto was totaled, my insurance company paid it 's portion. For the difference, I submitted a claim to my GAP insurance company. It has now been five months and the claim remains unpaid. In the meantime, BMW has reported me to the credit bureau for the difference which remains outstanding. ... |
BMW Financial Services Consumer loan taking out the loan or lease April 15, 2015 - i was incarcerated when this account was open this fraud representative claimed i forged a police report through - police that was filed and - police, you can confirm that both identity theft police reports where not forged and are accurate, i was in federal custody when this account was opened and there failing to remove these accounts, by bureau of prison inmate number as - and i was incarcerated from -/-/2010 for - months and they can confirm this online and are refusing to do so, they can confirm this info through - and wont do so and say they verified this account as ... |