BMW Financial Services Consumer Loan Complaint

Vehicle loan Managing the loan or lease

BMW Financial Services Consumer loan department,

Vehicle loan Managing the loan or lease California

I purchased my certified pre-owned vehicle from a reputable BMW dealership in -, 2014. I then had to take my vehicle in due to the car stalling and having to be restarted at times when I stopped at red lights or random traffic stops. I took the vehicle in this last time a couple of weeks ago as the car did not turn back on in the middle of a busy traffic Intersectin in - California. A BMW dealership had to replace the complete fuel system at this time. I asked that BMW repurchase my vehicle since it has been documented that it is no longer safe. BMW, NA only offered to make me a lump sum payment of $1500.00. I do not feel that this vehicle is safe. I do not have the resources to not drive it and purchase another one. I have tried to deal with BMW but I feel like I 'm being pushed to the side and that they are not concerned with the serious safety issue this vehicle poses. I need help because I do not want to get into serious injury or worse because of the factory vehicle deficiencies.

BMW Financial Services customer in California
Oct 03, 2015

* Source: CFPB Complaint Database

BMW Financial Services response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BMW Financial ServicesComplaint HistoryComplaints4/20125/201210/201212/20123/20135/20136/20137/20138/201310/201311/201312/20131/20142/20144/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20163/20164/20165/20166/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BMW Financial ServicesManaging the loan or lease100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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