Review and analysis of over 77 Conventional Fixed Mortgage complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 77 official complaints related to Conventional fixed mortgage. Out of the 77 consumer complaints against SunTrust Banks, Inc., 14% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 13% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account April 10, 2017 - Suntrust sent the WRONG statement for -/-/- ( for the 4th year in a row ) after I paid my escrow shortage. They took so long to send the correct statement that I did n't pay my mortgage for -/-/- until the end of the month. As I always do, I added additional principal to my payment so now I need suntrust to sent a CORRECT statement for the amount due -/-/- showing my payment for -/-/-, the higher principal amount due and the lower interest amount due. I have asked repeatedly but they refuse to send a correct statement which I do not understand and they refuse to provide any... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account March 20, 2017 - SunTrust Mortgage has not paid taxes on my property - the county is bothering the old owners of the house saying " taxes are due '' ... and will become deliquent on -/-/-. I 've been in contact with SunTrust Mortgage, and they show that they did pay the taxes in -/-/-, however, - County in FL is saying that have not. They keep saying they are looking into the issue - however, I have not had any updates in two weeks. The deadline is quickly approaching.... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account March 15, 2017 - I recently applied for credit and to my amazement, saw that you are still reporting me as being late - even though in -/-/2016, a representative from Suntrust agreed I had never been late, said the fault was Suntrust 's, apologized, and assured me Suntrust would clear the errors with the credit bureaus. Explanation : When I purchased my home, my loan payment was $1200.00 then it adjusted to $1700.00 in -/-/2016 without notice. I never received notice that it changed. I made my payment on time each and every month, but because of the amount Suntrust accepted the payment but did not c... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account March 13, 2017 - Suntrust Mortgage Took out - payments from my escrow account for my property taxes but my - Property Office only received - Payments. I opened the case with Suntrust to research the issue on - - 2017 and as of today the - payment is still missing out of my Escrow. In the meantime i was contacted via mail that my escrow account is short and the shortage must be paid. I was told that i need to pay extra $350.00 a month for next 12 months to make up the shortage. Therefore not only my escrow account is short of - payment which didnt make it to my Tax collector but I also a... |
SunTrust Banks, Inc. Mortgage credit decision / underwriting March 7, 2017 - I submitted an application to Suntrust Bank to do a mortgage finance with a cash back. I agreed to the credit check on -. I spoke with the mortgage officer who stated my debt to income ratio was high given my student loan payment that was in deferment and because of my - account. At that time I was told if you could pay off my - and produce a document from the student loan company with my payment once out of deferment, we could continue with the process. I paid off my - and produced the student loan payment once out of deferment. The loan officer said this brought by debt to income... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account March 3, 2017 - My daughter paid her mortgage payment to Suntrust ( drive-thru ) on -/-/2017 using a check from my - account. The Amount was $950.00. The check never arrived at -. Today my other bank, - - - - called to inform me that I had a pending overdraft and they had declined a transfer that I made on -/-/2017. After a lot of research I discovered that the Suntrust teller had somehow electronically sent the withdrawal to the wrong bank. The previous month 's payment had been made from the - account. Suntrust has their money so they are only sympathetic and realize they ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account February 28, 2017 - I sent suntrust a check to pay the escrow shortage ( for the 4th year in a row ) and for the 4th year in a row I was sent the WRONG statement. Because I paid the escrow shortage I should have gotten a statement for the LOWER monthly mortgage amount but of course they still sent a statement for the higher amount. I was told last year that this problem had been fixed and that I would receive the correct statements in the future if I paid the escrow shortage. That was clearly a LIE. I also asked several times for someone to explain why my escrow is short EVERY YEAR. But again no one has because f... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account February 28, 2017 - Trying to get a payoff balance to sell my house. It has been over a month. They have wrongfully put my account in collections. My account has never been past due. I am scheduled to close on or before -/-/2017. What should have taken one phone call to get a simple payoff balance, is now approaching two months, and is still unresolved. Please help!!! Thank you for your time.... |
SunTrust Banks, Inc. Mortgage settlement process and costs February 16, 2017 - I applied for a specialized mortgage product with SunTrust bank, with specified costs for borrowing, including discount points and a 30 year fixed interest rate. Days before closing, I was informed that my loan product was changed, but that the costs were the same, with no additional fees or change in interest rate, and that the original disclosure included all associated costs. I agreed to the change under the explicit terms of the original loan costs. The change in loan product turned out to be secondary to the processing and underwriting departments making an error in interpreting my qualif... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure February 8, 2017 - My husband and I were having problems paying our mortgage. We called our servicer, Suntrust, to request foreclosure options ; we were seeking a " short-sale '' or a " deed in lieu ''. We were told that they could not assist us with either until we were in default, we would have to miss payments in order to be considered. When we met the requirements of default, we were asked to submit our financial information. We had to fax and mail it several times, and each time we were told Suntrust was missing parts of the information, that we would have to fax again. This went on for three months, alway... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account February 8, 2017 - SunTrust Mortgage changed the technology on their e-Pay system around -/-/2016. Since that time my mortgage loan account has improperly not shown my current payment due on e-Pay on the first of the month. Every month now - shows my - of month payment due AFTER I have paid it! I have spent numerous wasted hours on the phone with loan servicing staff who are unable to fix the problem and who are unwilling to own the problem. And around mid-month each month I am improperly billed for TWO payments - the current month AND the next month 's payment..... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account January 31, 2017 - The mortgage company that currently holds my mortgage, SunTrust Mortgage , Inc. - - - - - VA - has not paid my county real estate tax bill that I received in -. On -/-/- I contacted via phone, SunTrust and told them I have received my tax bill from the - County, Kentucky Sheriff. I spoke to - in the tax department. I was told that they would receive the bill electronically and that it would be paid. On - - I received a Past Due notice from the sheriff 's office that the real estate taxes have not been paid. I contacted SunTrust and was told to fax them th... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure January 24, 2017 - The borrower 's name is - - ( maiden name ). Her former name, while married, was - -. On - -, -, we submitted an RMA and Request for Modification with all supporting financial documents to Suntrust, her mortgagee. Suntrust processes her modification through - of - at which point they advised that the loan modification was being denied. The reason for the denial was that the borrower showed excessive mortgage obligations on her credit report. When we had the borrower pull all - credit reports, the only mortgage showing was this one to Suntrust. When we explained to... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account January 18, 2017 - -/-/2015 I made an automated payment to Suntrust Mortgage for my -/-/- payment. The automated payment was made before -/-/- over the phone where I had to enter my account information by touchtone phone. I noticed after a few days that the payment had not been withdrawn from my bank account so I called Suntrust to see if there was any issue. They said they had gotten my automated request for payment and there was NO issue, and that the payment should be withdrawn within just a few days. More days had gone by and it was becoming increasing close to the end of the month and still not ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account December 31, 2016 - My loan was sold to Suntrust shortly after we obtained it -/-/-. Their service has been unremarkable until recently, when I received a - page machine generated letter stating that my house insurance had lapsed and threatening to buy a policy at a cost of more than - times the actual cost of my insurance if we failed to update them. The letter claimed a lapse " notification date '' of -/-/-. My home policy anniversary date is -/-/-. I received an invoice from the insurance company on -/-/- or thereabouts and I actually paid the premium online on -/-/- ... which ca... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker December 27, 2016 - I got the letter from the underwriters that they are rejecting my application for a mortgage refinance to 3.7 %. - - one of the VP 's solicited my wife and myself over a 18 months ago to refinance at a lower rate, now that interest rates are going up I feel this is just a flimsy excuse to get me to go somewhere else since you no longer want to carry paper at 3.7 %. - - like - - misled me on the qualifications for going with a VA loan, the qualifications are almost identical, in many cases even easier under VA government backed loan. This - about a blue tarp on my roof and ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account December 23, 2016 - My property was flooded on - -, 2016. An insurance claim was immediately filed. After waiting several weeks for the insurance company to process the claim, I signed a contract with a General Contractor to begin making the flood repairs. The contract requires me to pay in installments. I have already paid the contractor $32000.00 out of my own pocket, requiring me to withdraw funds from my investment accounts. On - -, 2016, I finally received the insurance settlement check of $57000.00 and immediately forwarded the check registered mail to Suntrust Mortgage. Confirmation was re... |
SunTrust Banks, Inc. Mortgage credit decision / underwriting December 22, 2016 - On -/-/-, I applied for a mortgage refinance through Suntrust after being notified that I was pre-qualified to refinance at a lower interest rate. I am financially sound and went through the process of the loan application. Suntrust appraised my home and after the application signing I was told that a closing date would be set soon and that everything was processing efficiently. Around -/-/- Suntrust began requesting additional utility bills and a home owner 's insurance declaration. On -/-/-, Suntrust requested that the home owner 's insurance declaration be amended with my pri... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker December 16, 2016 - In -/-/- I contacted my mortgage company SunTrust to inquire about refinancing because I had moved into my rental townhouse which was now my primary residence. I received an estimate and was told I would have no closing costs and only would need to bring that month 's payment ( -/-/- ) to closing. Later they came back saying I needed a $500.00 appraisal which I paid for. Throughout the process they repeatedly asked for documents I had already given them and even up until last week, I was still being asked where I lived! After much delay and - I finally was given a closing date o... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account December 15, 2016 - There is a foreclosure sale date on Monday - -, 2016. Due to - -, our house is subject to a moratorium in foreclosure activity. Suntrust has not dismissed its action to prevent the sale of the house in violation of the Presidential proclamation of an emergency as well as the - order to prevent foreclosure activity for houses subject to the proclamation, such as mine. We sent a notice of error to Suntrust on - -, 2016 via email to Suntrust 's counsel of record and to Suntrust via certified mail. Suntrust has acknowledged receiving the - but has not responded despite the ... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure December 6, 2016 - Due to a medical hardship affecting my - daughter, I started the loan modification process with SunTrust in -/-/- because my wife and I had to leave work to care for our daughter and we were adversely affected financially. My first request for assistance was denied in -/-/- because " income was NOT sufficient '' for an affordable modification. My wife returned to work on a flex schedule to improve our eligibility. My second request was denied in -/-/- because of a " lien error '' affecting the SunTrust 's 1st position. I spent money and time fixing this. My third request w... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker December 2, 2016 - I have applied for a HAMP loan modification that I clearly qualify for based on this criteria. 1. Primary Residence, 2. I currently have an interest rate over 2 %, 3. DTI over % -, 4. Underwater on Mortgage, 5. Hardship due to medical issues from an auto accident. Suntrust is dragging the process out by telling us we need something different every week or so and they are not returning messages even though they say they will within 24 hours. So now we are not paying our mortgage and they are forcing us into foreclosure which they will try to use against us later.... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account November 29, 2016 - Over 10 years ago my wife and I obtained a mortgage for our first house. Sun Trust administers our mortgage. We have a first and second mortgage. The first mortgage is 7.75 % and the second mortgage is 9 %. We have repeatedly over the years attempted to refinance this mortgage, but Sun Trust has stonewalled and frustrated the process at every turn. Even when we go to our local Sun Trust branch the teller and local reps always ask have we considered refinance. Our response is yes we have. The response is yes only to later hear that some policy at corporate prevents the refined. In 10 plus years... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account November 22, 2016 - Mortgage company will not release escrow payment for repairs on my home. Check was made out to me and the bank, and the bank is refusing to release the funds for no good reason.... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account November 22, 2016 - This is the second complaint against SunTrust Mortgage. In our first complaint, servicer in a unilateral decision changed terms of our mutual loan modification reached in -/-/2015, increasing my rate and switching the same from fix to an adjustable. This original complaint was resolved, but now Suntrust Mortgage is wrongfully calculated the monthly dollar amount on my interest payment for the next 20 years remaining on my mortgage. As result of this servicer mistake, I ending paying $7.00 for the next 20 years remaining on my mortgage loan.... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account November 21, 2016 - We mortgaged our - condo with SunTrust Bank in -/-/-. We recently sold our condo on -/-/- and during our closing proceedings it came to light that we owed the - - $2600.00 in penalties and fees. This is money that we had no idea that we owed. We have always escrowed our taxes since mortgaging with SunTrust. We opened up an inquiry with SunTrust who told us that our Homestead Exemption expired and it was n't reflected in our tax bill - only in a supplemental bill that was sent directly to us-the homeowners-and therefore they are n't responsible. We never received a bill an... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account November 17, 2016 - I would like to file a second complaint About my loan with Suntrust. In - I had started the process of removing my PMI Insurance they had received a check from my on - - to schedule an appraisal. There letter said this would be done with 30 day of receiving my check. I spoke with suntrust on - and representative told be an appraisal was scheduled ordered on -. When I called on - there was still no appraisal ordered. this has know been way past there 30 day window. The appraisal occurred on -. on - I call suntrust to see what the status of the appraisal was on and they s... |
SunTrust Banks, Inc. Mortgage credit decision / underwriting November 10, 2016 - I have a current mortgage loan with Suntrust Mortgage , Inc. about 7 years ago I had some late payment and they began to report me as a - as they were starting the Foreclosure process. After about 12 months of working with them, we reached a resolution and I began to make my payments on time. My problem is that since that time, they have HARMED my CREDIT stating that they Foreclosed on my home and that mortgage which is entirely incorrect. They now are harming me from buying a new car or home becuase lenders believe i had a foreclosure in the past. I am still in that home and have not misse... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker October 5, 2016 - I would like help from the CFPB to have Suntrust Mortgage refund the fees paid to process a refinance of my current mortgage. My current mortgage lender is SunTrust and this loan is recorded in our family trust. While shopping for a refinance, on - separate recorded phone calls the Suntrust loan officer assured me if I refinanced with SunTrust the new loan could be recorded in the existing family trust. After submitting my documents ( including the family trust ) and getting pre- approval, I was charged a $540.00 appraisal fee and a $14.00 credit report fee. After these fees were paid... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account September 29, 2016 - I have been contacting Suntrust Mortgage to cancellation my PMI insurance. My mortgage balance is approximately 72 % of my original purchase property value. Everything I read states that Suntrust should have terminated my PMI automatically when the value reached 78 %. Suntrust own documents sent to me say that termination will happen at 78 % of the original property value. My calls and e-mails have not worked. Thank you.... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker September 29, 2016 - I applied for a home loan from Suntrust in - Fl for a home I own in - -, FL. The loan was a " no escrow '' for real estate tax. After - different loan estimate statements, I finally received a " final '' - with a requirement that I prepay real estate taxes due next year. This was never mentioned in any of the HUD required documents, nor in the initial application docs that I received and signed. The following is part of an email I sent questioning this charge : I am questioning the $6500.00. funds needed to close in the - - loan estimate statement that does n't define th... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account September 27, 2016 - My mortgage company SunTrust, unilateral and unconsulted changed my interest rate of 2.75 % fix on my mortgage loan agreed, approved and signed under a Permanent Loan Modification from - -, -, on the new following rates : - Since - - interest rate was changed from 2.75 % to 3.00 % - Since - - interest rate was changed from 3.00 % to 3.50 % and interest only mortgage was converted to Principal plus Interest - A letter received from SunTrust mortgage states that they will continue increasing my interest rate basis in a Margin plus an Index - adjustable rate. ( totally aga... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account September 22, 2016 - Suntrust Mortgage is now sending out monthly statements to consumers that show balance and payment activity through the - of the month. Any payments they receive between the - and - of the month are not shown as paid on time. As a result, consumers are sent billing advices for the next month which state that a double payment is due when in reality it is not. This practice is deceiving and trying to shorten the grace period of 15 days which the Mortgage Agreement allows for.... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure September 21, 2016 - The borrower 's name is - - ( maiden name ). Her former name, while married, was - -. On -/-/-, we submitted an RMA and Request for Modification with all supporting financial documents to Suntrust, her mortgagee. Suntrust processes her modification through -/-/- at which point they advised that the loan modification was being denied. The reason for the denial was that the borrower showed excessive mortgage obligations on her credit report. When we had the borrower pull all three credit reports, the only mortgage showing was this one to Suntrust. When we explained to the s... |
SunTrust Banks, Inc. Mortgage credit decision / underwriting September 15, 2016 - I started a refinance with Suntrust in - of 2016. They were very unresponsive, Unprofessional, and down right rude while servicing my loan. So much so that it has taken over 3 months for them to process my refinance. I was told several weeks ago that the loan was done, they had everything they needed and that it was ready to close. Due to this information and differences with my employer I left my job 2 weeks ago thinking this would be closed the next day. Today -/-/16 I was told that my loan was denied due to unemployment. The entire process took too long and their communication duri... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account September 13, 2016 - I contacted SunTrust Mortgage about paying off my house on -/-/16. I spoke to - and was told I would need to stop automatic payments from my checking account.. I asked her to please do so and she said it was taken care of. She then told me to write a check for the full amount of $1300.00 and if I wanted to, add a bit more to cover interest for the few days it would take for the check to arrive at SunTrust. She instructed me to include my name and account number. I followed these instructions and sent in my check and paperwork the next day. When I did n't hear from them by -, I c... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account August 30, 2016 - I have a conventional, fixed-rate mortgage with SunTrust Mortgage. They have an escrow for my city/school taxes and homeowners insurance. When my homeowners policy was being paid for, SunTrust paid out the amount of the policy twice - one to the correct insurance company and one to the incorrect insurance company who I do n't have any business relationship with. I 've notified SunTrust of the mistake immediately on - -, they acknowledged that the payment should not have been issued twice, but since then I 'm not able to get the incorrectly issued payment refunded to my escrow account. Ph... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account August 28, 2016 - I bought my home in - -. I have a fifteen-year fixed rate mortgage ; 3.2 % financing. City taxes paid to SunTrust Mortgage per pg. - line - were $600.00 ; taxes owed were $680.00 resulting in a difference of $86.00. On pg. - line - & -, - - ( seller ) and I split costs for the property taxes ; we each paid in $360.00 to total $720.00. Lines - & - show we each paid in $350.00 to total to $700.00 for the county property taxes ; I do n't know why these amounts are different from what the bank received. I think I prepared my excel spread sheet based o... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure August 19, 2016 - I called Suntrust Mortgage Escalation Resolution Team on -/-/- and was put on hold and then was told the team researching my case was n't available and they would call me back. They had not called me as of of -/-/-, so I recalled them and was told no one would speak to me, my case was closed, sorry if I did not like the outcome by - -. This was per - -, Vice President of the Escalation Department. This is consistent in their lies and misleading conversations and promises to recall you. I began contacting Suntrust Mortage in - - in reference to a $400.00 p... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker August 11, 2016 - I was working with Suntrust Bank on a mortgage and gave them the fee to do an appraisal on the home to be purchased. They never did the appraisal and never returned the fee. I filed this complaint with cfpb a week ago or so, and someone called me from Suntrust once, told me the person they wanted me to talk to was unavailable and they would leave a message for her to call me. I told them to call me on my cell phone but they never called me back.... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker August 5, 2016 - I was pursuing a mortgage with Suntrust and paid them an initial fee for an appraisal of the property. They told me that the appraiser told them that the property is a commercial farm. The property I wish to purchase is not a commercial farm as it only has a - stall barn and about - acres in pasture, AND the appraiser called my real estate agent to discuss the property but he never went to the property. The underwriter did not want to approve the loan due to my debt level and someone fabricated a story about the appraiser saying that the property was a commercial farm was the most import... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account July 28, 2016 - I have received over 30 calls in the last 20 days from Suntrust Mortgage to collect a debt on my mortgage account. It is documented on my cell phone. It is intentional harassment, which is part of Suntrust business practices.... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account July 28, 2016 - SunTrust Mortgage sends my mortgage statement more than 4 days past the grace period. For example ; my - statement for which payment is due - - arrived at my home on - -. SunTrust mortgage has a grace period of no more than 16 days from payment due date. My statement is dated - - indicating the statement was generated 3 days after the grace period ended and arrived at my home 8 days after it was generated. This violates the rule stating that a mortgage servicer has to provide a borrower with a statement no more than 4 days after the grace period for the previous month has ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account July 25, 2016 - Suntrust mortgage ( SMI ) incorrectly adjusted mortgage based on 30-day LIBOR, not the documented US Treasury index. As a result, the mortgage was overpaid. I contacted SMI who initially denied such error, but after pressure admitted to the error. I was advised by SMI to temporarily stop payments on both subject loans so that the SMI research team could recalculate interest and balance the accounts. Calculated overbilling and overpayments as determined by SMI research dept, were in excess of $1600.00. In the meantime, SMI loss mitigation division began to initiate foreclosure proceeding fo... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account July 21, 2016 - Our mortgage changed hands -/-/2016. The new mortgage holder is sun trust mortgage in - - We have been paying our mortgage for years using automatic bill pay from our bank, - - . To pay the new payee for the first payment on - -, I changed the bill payee to Suntrust mortgage and updated the mailing address for the payment. Unfortunatly- I did not update the account number and left the account for our old mortgage in the memo section of the check. The money was debited from our account. Suntrust claims never to have received the payment. They are calling us delinquent on our... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account July 15, 2016 - Suntrust Mortgage increased my mortgage payment twice in two months. The second time they did not inform me of the new payment amount until I received a notice saying that unless I Payed the extra amount I would be reported to the financial bureau for non payment... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker July 13, 2016 - I applied for a home loan with suntrust mortgage, Sun trust pre approved me for the home loan and conditionally approved me for the home loan and now claim the applications incomplete. Sun trust delayed the closing of the home for over three weeks and all conditions where met and witnessed delivered. Sun trust keep adding condition to the conditions purposely delaying my home closing. further more they made me pay for an appraisal of - that is worthless without financing. Sun trust also tried to make me pay for a survey of - and I said I would n ot pay that there is a survey registered w... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account July 11, 2016 - Our refi loan is subject to PMI. The loan was initiated in - - with - - -, sold to - within the first month, then sold to - in - of -. Within the PMI Disclosure ( Fixed Rate Non-High Risk Loan ) signed at closing it gives two options for PMI termination. 1 ) upon 80 % LTV we can request termination of PMI and 2 ) automatic termination at 78 % LTV. The Original Value of the home based upon a - appraisal was $ -. In the case of the first, we requested termination in - at which time an appraisal was requested by the lender who contracted with an appraiser, this... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account July 11, 2016 - I had submitted a complaint a couple of weeks ago about SunTrust Mortgage, that pertained to misapplication of mortgage payments. This is a second type of complaint. I received a letter over this past weekend, dated - -, -, informing me that my mortgage payment for - was short by $44.00. It states that my mortgage payment is $1300.00. This was not true for the - payment. Because of a need to increase the amount in my escrow, SunTrust had notified me that EFFECTIVE - -, -, my mortgage payments would increase from $1200.00 to $1300.00. I paid my - payment of $... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker July 8, 2016 - I have a loan pending with Suntrust Mortgage for a refinance. Since -, - inquiries have been made by Suntrust Mortgage and - Mortgage Services on behalf of Suntrust. I never authorize excessive credit checks by Suntrust and - Mortgage Services on behalf of Suntrust. This is action by the lender and the credit reporting service is unethical and illegal. Please have them remove the excessive inquiries from my credit files -. Thank you.... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account July 7, 2016 - I 'm still not getting any customer service from suntrust. When I was finally able to get to a person on - -, it was - - and she told me she would have - - call me the next day, - -. She either lied to me like everyone else has and did n't tell - - to call me or - - just chose to not call me as she has repeatedly done in the past. I called again on - - and - - answered and I told her I wanted to speak to - supervisor. She told me - supervisor was not available, which I believe was another lie, but again she told me she would have the superv... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account June 29, 2016 - Effective - -, 2016, - sold my mortgage to SunTrust Mortgage. Initially, I received a note from SunTrust that my account number from - - would remain unchanged. I later received a note from SunTrust that I was given a new account number. I changed the account number in my bank 's automatic payment, and through a snafu, the - 2016 payment was not sent to SunTrust. I was unaware of this until I received a notice from SunTrust that my - 2016 payment had not been received, so I was to make a double payment that was for - and - 2016. I received a bill for the two months o... |
SunTrust Banks, Inc. Mortgage credit decision / underwriting June 11, 2016 - I have had a continual problem with my current mortgage company year after year attempting to force outrageous homeowners insurance on me, while have had continuous good coverage with -. Come tomorrow I will be contacting my State Insurance Commissioner and the CFPB to determine if it is - or Suntrust Mortgage which is responsible and/or co-responsible for my last three years of TORMENT BY FRIVOLOUS & IMMEDIATE FINANCIAL THREAT. For the last three years I have made calls to - - to change my mortgage supplier to Suntrust Mortgage, Loan : - All three years I made calls to Suntrus... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account June 2, 2016 - First see CFBP Case number : - and read my original letter to SunTrust Mortgage dated - -, -. This issue is not fully resolved. Since I was unable to continue my dispute with the Case number : -, I have to open a new complaint. On my original complaint, SunTrust has - internal case numbers, - and -. I had 2 issues with SunTrust. First, SunTrust has notified me that my mortgage escrow is short by $3000.00 and now I must pay an additional $250.00 per month over a 12 month period. This additional 'unexpected ' payment will most likely cause a hardship on my family. A... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account May 24, 2016 - Every time I submit a rebuttal to my complaint against suntrust, my complaint is closed. This is completely unacceptable and I expect a response from suntrust regarding my rebuttal to case number -. My complaint needs to be reopened and never should have been closed. This is completely unacceptable! I thought this site was for CONSUMER PROTECTION. Every time you close my complaint, you 're protecting the unscrupulous mortgage company!! ... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker May 17, 2016 - My husband and I applied for a mortgage with Suntrust because they have been our bank for 13 years. Their customer service is horrible I am crying for the 5th time as I am writing this complaint. The website lies about how they will service you. 1. They do not call or email us giving us an update. 2. Every time we call them we get a voicemail only to be ignored. 3. I called the customer service line who said the manager was on the other line and would call me right back, and I 'm still waiting. 4. We lost money on moving trucks, and we are now in danger of having to move the settlement dat... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account May 17, 2016 - In - of - I called SunTrust Mortgage about documentation I had received regarding an escrow account change due to a rise in property taxes and I needed to verify the impact to my monthly payment. I monitor the mortgage payment very carefully since I am on a fixed income, having retired in - after a careful review of my financial obligations. During that conversation, which was with - -, she explained the escrow change ; then said ( and I 'm surmising ), " ... hmm, what 's this? I 'm seeing a step modification back in - that was supposed to start in -. Your interest rate w... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account May 17, 2016 - SunTrust Mortgage placed hazard insurance on a residential investment property that I owned. I complied with the instructions for the class action law suit, - v. SunTrust Mortgage Inc. et al., Case No. - ( -. Florida ) but my claim was rejected because it allegedly remained incomplete, even though the documents were submitted in full compliance with the instructions. They ultimately foreclosed on my property, claiming that the loan modification documents provided for the request were incomplete, again, even though they were in full compliance with their instructions. ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account May 16, 2016 - I requested that my bank remove my PMI. They instructed me to pay for an appraisal, which I did. The appraisal was submitted with a range of values for my house : - $ - . Suntrust bank chose the lowest value in that range and misrepresented that value labeling it as the " 90-120 day '' value even though I spoke with the appraiser who confirmed the 90-120 value he submitted was - . I believe it is wrong, and perhaps a violation of the Homeowner 's Protection Act, to allow a bank, whose interest is in collecting PMI for as long as possible, to select a value when given a range that bene... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account May 16, 2016 - My complaint # - was erroneously closed by the CFPB just because suntrust responded. This is not the first time the CFPB has closed my complaint even though suntrust REFUSES to address it. Completely unacceptable for a business that supposed to " protecting consumers ''! I called the suntrust executive office on - - and talked to - -. I explained to her that ALL of my emails to -- in the last few months were IGNORED and asked her why. She said she did n't know why but said that is not how suntrust does business. I pointed out to her that that obviously is how suntrust ... |